Yvonne M Jones

Owner/Manager of Jones host home Services for developmentally disabled adults where I provide a safe home environment in a family setting.

• Prepare monthly reports for State recording
• Preparing medication reports for client
• Supportive environment
• Direct work with care team/staff
• Provide safe & family environment
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Client-driven property manager skilled in maintaining property that meets city and state requirements both physically and within budgetary frameworks.

• Excellent time management & organizational skills.
• Managed a community of 185 family homes & 100 senior homes
• Detailed oriented with accuracy & productivity centered
• Move ins and Move outs
• Tenant centered and empathetic to needs
• Ability to work independently, team player

Contractor for major companies taking inbound calls & outbound calls assisting customers with their accounts. Ability to build trust by using active listening to their concerns and showing empathy which helps them to feel heard and understood.

• Clear communication
• Excellent customer service
• Identify the issue
• Analyze the problem
• Provide a solution
• Process payments
• Make payment arrangements
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Responsible for keeping disabled adults safe in their homes and keeping the property clean.

• Ability to communicate well with residents and staff
• Assisted with maintenance of property on regular basis
• Conducted property inspections
• Report any unusual behaviors to director
• Resolved disputes with residents in a calm manner

Worked in the Administration office for State of California Parks Division.

• Duties were to keep accounting records for the park’s attendance
• Pay all outstanding accounts receivable for park
• Issue RV parking spots for visitors
• Answer questions and assist customers
• Keep office supplies in order
• Enter data for staff payroll
• Managed front desk operations
• Providing exceptional customer service to clients and visitors.
• Safeguarded sensitive information by adhering to strict confidentiality protocols when handling State correspondence.