Hi, I’m
Yvonne Machado
Mission,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
years of professional experience
Work History
T-MobileMission, TX
Account Expert and Technician
06.2013 - 03.2018
Job overview
- Created innovative solutions to meet changing market demands and future growth plans.
- Implemented process improvements to smooth development cycle and increase collaboration.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered over 35 customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty for over 5 years, promoted repeat business and improved sales.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
Worlds Flavor Coffe HouseSouth Padre Island, TX
Supervisor
10.2013 - 02.2016
Job overview
- Applied strong leadership talents and problem-solving skills for almost 3 years to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Set overall vision and provided team leadership.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Identified individual employee's unique work styles and adapted management methods.
WhataburgerBrownsville, TX
Cashier
06.2011 - 05.2013
Job overview
- Operated cash register for cash for almost 2 years, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts day and night to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
U.B CaptainSouth Padre Island, TX
Accountant
03.2010 - 01.2013
Job overview
- Gathered financial information, prepared documents, and closed books to keep improving sales.
- Documented cash, credit, fixed assets, accrued expenses and line of credit transactions.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and cash and banking reconciliations.
- Reconciled accounts and reviewed expense data, net worth and assets.
Education
Simon Rivera High SchoolBrownsville, Tx
High School Diploma
06.2011
Skills
- Multitasking
- Team Player
- Communication and Typing Skills
- Customer Satisfaction
- Organizational Skills
- Resolving and Troubleshooting Skills
- Upselling Products and Services
- Upbeat and Positive Personality
- One Call Resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Supervisor
Worlds Flavor Coffe House
10.2013 - 02.2016
Account Expert and Technician
T-Mobile
06.2013 - 03.2018
Cashier
Whataburger
06.2011 - 05.2013
Accountant
U.B Captain
03.2010 - 01.2013
Simon Rivera High School
High School Diploma
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