Yvonne Malone
Las Vegas,NV
Summary
Dynamic leader with a proven track record at Chili's Bar and Grill, enhancing customer engagement and cleanliness standards. Excelled in menu development and responsible alcohol service, significantly increasing sales and profitability. Skilled in social media promotion and gaming knowledge, fostering strong relationships and high customer satisfaction. Expert in team motivation and achieving operational excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Gaming Bartender
PKWY Tavern
08.2023 - Current
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Increased bar revenue by creating engaging promotions and events tailored to the gaming community.
- Assisted with event planning for gaming tournaments, contributing to successful experiences for both participants and spectators.
GAMING BARTENDER & SHIFT SUPERVISOR
Firerock Steakhouse
10.2021 - 08.2023
- Mentored new hires on company policies, procedures, and expectations regarding quality service in a gaming environment.
- Enhanced customer experience by providing efficient and friendly service while maintaining a clean and organized bar area.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
RESTAURANT MANAGER
Chili's Bar and Grill
03.2010 - 10.2021
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Education
High School Diploma -
Big Foot High School
Walworth, WI05-2007
Skills
- Customer Engagement
- Labor and food cost control
- Supply Ordering and Management
- Point of Sale (POS) system operation
- Food Safety
- Team Management
Certification
- Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.
- Food Handler's Card or Permit - Various State Health Departments.
Timeline
Gaming Bartender
PKWY Tavern
08.2023 - Current
GAMING BARTENDER & SHIFT SUPERVISOR
Firerock Steakhouse
10.2021 - 08.2023
RESTAURANT MANAGER
Chili's Bar and Grill
03.2010 - 10.2021
High School Diploma -
Big Foot High School
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