Yvonne Mansour
Compliance Operations Manager
Farmington Hills,USA
Summary
Dynamic AML Operations Manager with proven expertise at Comerica Bank, excelling in team leadership and operations management. Demonstrated skills in problem-solving and enhancing compliance processes consistently result in timely submission of Suspicious Activity Reports. Proficient in leveraging the Actimize SAM system to ensure regulatory adherence while maintaining a strong focus on customer-centric solutions. Committed to driving operational excellence and fostering a culture of compliance within teams.
Overview
25
25
years of professional experience
1
1
Certification
Work History
AML Operations Manager
Comerica Bank
07.2022 - Current
- The Anti-Money Laundering Operations Manager role manages the Transaction Review Team which has national responsibility for investigating customer transactions that transaction monitoring software has identified as potentially “suspicious” and the work product of this team ultimately results in the filing of Suspicious Activity Reports (SARs). This position is also responsible for the maintenance of the AML Actimize SAM (Suspicious Activity Monitoring) System, which is accountable for maintaining system parameters and determines if system change (parameters and thresholds) meet AML/BSA regulatory requirements. In addition this position works closely with Information Systems (IS) to maintain the system.
- Position Responsibilities
- Manage four levels of Transaction Review team members.
- Ensure the daily production goals are met regarding event volumes, timely resolution and quality.
- System administrator of the event software (Actimize SAM), responsible for maintaining system parameters and developing change control procedures.
- Assist in the testing of the Actimize SAM system, which would include upgrades, rule testing and recommendations for changes to the rules.
- Interact directly with internal auditors and external regulatory examiners.
- Explain processes and procedures to ensure they understand our processes are working efficiently and effectively.
- Significant interaction with BTS and FID Technology groups as the system is tuned and periodically upgraded.
- Assist in the testing of the Actimize system and supporting systems.
- Ensure enhancements are implemented according.
Anti-Money Laundering (AML) Transaction Review Officer
Comerica Bank
05.2021 - 07.2022
- The Transaction Review Officer position is responsible for reviewing Comerica's Transaction Review Monitoring system (Actimize) alerts and internal referrals from other areas of the bank including Fraud, Retail, Banking Centers, etc. to identify any suspicious activity.
- Position Responsibilities
- Reviews Analysts' alerts for accuracy
- Training of New and Existing Employees
- AML Quality Assurance Reviewer
- Backup for AML Operations Manager
- Provide support to management team regarding the review of models/rules of the Actimize system
- Provide support in testing new or changes to existing vendor files
- Verifies that transaction codes are mapped and display properly to multiple systems
AML Compliance Senior Analyst
Comerica Bank
08.2018 - 05.2021
- The AML Compliance Senior Analyst role is responsible for analysis of alerts pertaining to AML. Document findings in clear and concise narratives using well-established techniques which could result in the potential filing of a Suspicious Activity Report (SAR). The Analyst must be able to conceptually and logically identify unusual or suspicious activity with an expectation of reviewing a set number of alerts on a daily basis.
- Responsibilities
- Research and prepare documentation related to possible suspicious activity
- Responsible for the training of new employees and being available to assist analysts throughout the day
- Quality assurance review of analyst alerts
- Responsible for maintaining a working understanding the Actimize alert system and the unique parameters to be able to identify when thresholds may need to be tested for more meaningful alerts
- Assist with implementations and testing upgrades to internal systems and participating with special projects within the department
AML Compliance Analyst
Comerica Bank
12.2014 - 08.2018
- The Anti-Money Laundering (AML) Monitoring Analyst is responsible for reviewing transactions, documenting findings then identifying suspicious activity. This is accomplished by performing a detailed review of accounts and data generated from automated systems, which are designed for the detection of potential criminal activity, terrorist financing or suspicious activity. This role must understand the Bank Secrecy Act (BSA)/AML laws and regulations.
Retail Personal Banker
Comerica Bank
10.2011 - 12.2014
- The Relationship Banker is responsible for contributing to the overall success of a Retail Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers. The responsibilities will include conducting marketing activities to uncover customer needs, provide solutions leading to revenue growth in loans, deposits, and non interest income, delivering a customer centric experience, maintaining disciplined operational objectives; all while striving for excellence in execution of the mentioned areas.
Customer Service Representative (Bank Teller)
Comerica Bank
02.2001 - 10.2011
- The Teller is responsible for contributing to the overall success of a Retail Banking Center(s) by committing to banker-readiness, processing all transactions accurately and efficiently, contributing to the prescribed customer experience levels, maintaining disciplined operational objectives; all while striving for excellence in the execution of the mentioned areas.
Education
Some College (No Degree) -
Macomb Community College
Warren, MIundefined
Oakland Community College
Bloomfield Hills, MISkills
- MS office
- Management
- Problem-solving
- Team leadership
- Customer service
- Performance monitoring
- Policies and procedures implementation
- Maintaining compliance
- Project management
Certification
CAMS Certified
Languages
Full Professional
Arabic
Chaldean
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
AML Operations Manager
Comerica Bank
07.2022 - Current
Anti-Money Laundering (AML) Transaction Review Officer
Comerica Bank
05.2021 - 07.2022
AML Compliance Senior Analyst
Comerica Bank
08.2018 - 05.2021
AML Compliance Analyst
Comerica Bank
12.2014 - 08.2018
Retail Personal Banker
Comerica Bank
10.2011 - 12.2014
Customer Service Representative (Bank Teller)
Comerica Bank
02.2001 - 10.2011
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Oakland Community College
Some College (No Degree) -
Macomb Community College