Yvonne Martinez

• Monitored cases for support order compliance and made adjustments.
• Performed case management tasks to enforce court-ordered child support obligations.
• Interviewed involved parties to confirm facts, verify data and locate persons and financial assets.
• Executed collection calls and written or in-person interactions to solicit child support payments on overdue accounts.
• Calculated child support obligations and debts to initiate collection actions.
• Evaluated income and expense data of non-custodial parents to determine support capability.
• Located parents for gaining child support and prepared records of payments.
• Researched legal, financial and other records to obtain data needed to secure and enforce child support cases.
• Explained policies, procedures and instructions to parents.
• Worked in collaboration with local, state and federal departments to obtain documentary evidence and other sensitive information.
• Processed legal documents such as summons, bench warrants, wage attachments and liens to prepare materials for trials.
• Documented data and completed accurate updates to case records.

Assisted patients in filling out check-in and payment paperwork; Took co-payments and compiled daily financial records; Used Cerner to schedule appointments; Responded to patient requests via telephone and email and effectively answered questions and inquiries; Assisted 80+  patients in average day by answering questions, responding to inquiries and handling telephone requests; Copied,  scanned supporting documentation and placed all information in patient files; Scheduled appointments and sent messages to clinics/provider; Started in the clinic environment, transitioned to the phone center.

Supervised staff of 14+, overlooked registration staff at three locations; Employee schedule; JBDev online timecards; Delivered employee reviews; Assisted staff with registration when short staffed or surge in patient volumes; Conducted monthly staff meetings; Interviewed/hired new employees; Organized staff records utilizing OneNote; Assisted in ordering tests per referral and scheduled patients for exams; Analyzed departmental documents for appropriate distribution and filing; Created multimedia presentations(PowerPoint) for enhanced understanding.