Yvonne Martinez
EL Paso,Texas
Summary
Dedicated professional with a focus on customer service and client retention. Experienced in managing data and streamlining processes to improve operational efficiency and accuracy. Strong analytical and problem-solving skills, with a track record of effective communication and collaboration. Reliable in meeting challenges head-on and consistently delivering results that exceed expectations.
Overview
15
15
years of professional experience
Work History
Data Coordinator
Always Caring Home Care Services
01.2023 - Current
- Obtained authorizations from multiple insurance companies for home health services.
Verified benefits for all incoming referrals across SN,PT, OT, SP, and HHA.
Assisted intake department with processing and managing patient information.
Appealed denied authorizations to ensure continuity of care for patients.
Practice Manager
Village Medical
01.2022 - 01.2023
- Managed daily operations to ensure efficient delivery of patient care.
- Supervised fourteen staff members, fostering a productive work environment.
- Coordinated staff schedules to enhance clinic coverage and service quality.
- Resolved patient complaints to improve overall satisfaction and trust.
- Oversaw billing and coding processes, ensuring compliance with regulations.
- Led recruitment and termination processes for optimal staffing solutions.
Office Manager
Candelaria Medical Center
01.2021 - 01.2022
- Oversaw daily operations of family medical practice, enhancing patient satisfaction and operational performance.
- Supervised twelve staff members to ensure efficient workflow and high service quality.
- Developed and implemented office policies to improve efficiency and productivity.
- Coordinated scheduling for medical staff and patients, optimizing appointment management.
- Handled supply management, including vendor sourcing and inventory oversight.
- Maintained patient records with strict confidentiality and accuracy in documentation.
- Monitored client payments and initiated timely follow-ups on overdue accounts.
- Managed front desk operations to provide excellent customer service and support.
ER Supervisor
THOP-East, Conifer Health Care
EL Paso, Texas
01.2019 - 01.2021
- Supervise twenty four ER staff members, help with registrations, daily reports create twenty four weekly schedules, and take on call every weekend with an average of twenty to thirty calls.
- Assist main admitting, when necessary, without patient services.
Insurance Verifier In-Pt. Rehabilitation Department / PASU
THOP-Sierra Medical Center, Conifer Health Care
EL Paso, Texas
01.2011 - 01.2019
- Financial Counselor/Patient Access Representative.
- Prepare accounts for inpatient and outpatient services, registration, insurance verification, financial counseling, and collections.
- Knowledge on creating estimates for self-pay patients.
Education
Bachelors - Management/Healthcare
Park University
El Paso, Texas05-2016
Medical Assistant -
Careers Center of Texas
EL Paso, Texas08-1995
Academic Diploma -
EL Paso High School
EL Paso, Texas05-1988
Skills
- Management and supervision
- Operations oversight
- Accounting and payroll
- Credentialing and claims management
- Medical records auditing
- Benefit verifications and collections
- Customer service and financial counseling
- Patient registration and confidentiality
- Patient interviews and insurance knowledge
- Administrative and billing support
- Project management and reception services
- Appointment scheduling and file management
- Telephone support and billing resolution
Timeline
Data Coordinator
Always Caring Home Care Services
01.2023 - Current
Practice Manager
Village Medical
01.2022 - 01.2023
Office Manager
Candelaria Medical Center
01.2021 - 01.2022
ER Supervisor
THOP-East, Conifer Health Care
01.2019 - 01.2021
Insurance Verifier In-Pt. Rehabilitation Department / PASU
THOP-Sierra Medical Center, Conifer Health Care
01.2011 - 01.2019
Bachelors - Management/Healthcare
Park University
Medical Assistant -
Careers Center of Texas
Academic Diploma -
EL Paso High School