YVONNE MCCLENDON

Customer Service, Data Entry, and Collections professional with experience in: Instituting and conducting all phases of office procedures, organization and coordinating projects for maximum efficiency. Progressive development of excellent interpersonal communication skills. Demonstrated record of high performance standards, including attention to schedules, deadlines and quality work. Ability to work independently and institute creative improvements to allow better management and workflow. Experienced as a team leader. Experience with student loans, sub-prime automobile loans, medical terminology and HIPAA certified. Provided support to administrative staff, faculty members and receptionist. Processed all incoming and outgoing mail, maintained all files. Operated IBM-compatible computer system and software (WordPerfect, MS Word, Excel, Access, Outlook, PowerPoint), and other office equipment to prepare a wide variety of correspondence, handle high volume data entry and other documents requiring sensitivity and accuracy. Maintained all government contracts and worked closely with contract administrators. Experience in warehouse shipping/receiving clerk, mail clerk, and order pulling. Experience as a Purchasing Clerk, Claims Assistant (Worker’s Compensation) Collection 1st & 3rd party and Payday Loans.

Client service professional with proven track record in enhancing client satisfaction and fostering strong relationships. Skilled in resolving issues, managing multiple priorities, and adapting to changing requirements. Known for collaborative teamwork, effective communication, and delivering impactful results. Reliable and adaptable with talent for understanding client needs and delivering exceptional service.

• Supervised team of three staff members.