Customer Service and Knowledge of Technology
Yvonne McGruder
Customer Service Representative
Fort Worth,TX
Summary
Compassionate home healthcare professional bringing proven success adhering to care plans and reporting status changes to physicians. Strong knowledge of behavior redirection methods, including development of sustainable habits.
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility.
Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.
Dependable Personal Care Assistant eager to apply aptitude for organizing and managing client daily activities, nutrition needs and appointments. Well-versed in medication administration and basic medical care.
Overview
1
1
year of post-secondary education
12
12
years of professional experience
Work History
Personal Care Assistant/ Client Services
Jacys Home Healthcare
Dallas, TX
01.2012 - 07.2020
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Monitored clients' overall health and well-being and noted any significant changes.
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
- Documented vitals, behaviors and medications in client medical records.
- Recorded status and duties completed in logbooks for management.
- Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
CustomerService Representative
Silverleaf Resorts Inc.
Arlington , TX
09.2010 - 10.2012
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Set up appointments with potential and current customers to promote new products and services.
- Researched relevant resources to assist members as needed, identified member representation needs, and troubleshot next steps to provide optimal support for member.
Customer Service Representative
TeleQuest Communication Technologies Inc.
Arlington, TX
03.2009 - 09.2010
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with up to 50 calls in queue per minute.
- Educated customers on promotions to enhance sales.
Education
GED -
Tarrant County Continuing Education
Fort Worth, TX 08.2008 - 08.2009
Skills
Compassionate care
Stress management
Medication Administration
Patient Management
Staff collaboration
Medical office administration
Interpersonal and client communications
Supportive personal care
Client Services
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Quote
Believe those who are seeking the truth. Doubt those who find it.
André Gide
Timeline
Personal Care Assistant/ Client Services
Jacys Home Healthcare
01.2012 - 07.2020
CustomerService Representative
Silverleaf Resorts Inc.
09.2010 - 10.2012
Customer Service Representative
TeleQuest Communication Technologies Inc.
03.2009 - 09.2010
GED -
Tarrant County Continuing Education
08.2008 - 08.2009