Yvonne Melendez
Kissimmee,FL
Summary
To secure a position where I can perform variety of administrative and/or clinical tasks to help provide care to members, patients, support physicians and/or supervisory staff, and keep office operations running smoothly & efficiently.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Customer Service Representative/appointment setter
Health Fair/Matrix Mobile Medical
01.2017 - Current
- Current position of Medical Intake specialist
- Completion of preliminary health assessment questions with patient, on phone call
- Data entry & tracking of all patient statistics' in HIP software
- Assigned administrative tasks for daily execution of work processes
- HIPAA /OSHA compliant
Improvements For Success, LLC
01.2015 - 10.2015
- Daily duties consisted of taking client calls to process them for service.
- Regular maintenance & tracking of all client transactions.
- Handled the upkeep of all database & programs relative to all customers.
Direct administrative Assistant to the CEO & CFO
Imperial Financial, LLC
01.2014 - 01.2015
- Managed office including but not limited to; Weekly pay roll & time accrual maintenance.
- Handled all client & customer service protocols.
- Handled dual roles of quality assurance specialist as well verification agent.
- Maintained daily output of statistics & reports for the business.
Advocate in cellular sales
Aio/Cricket Wireless of Infinite Mobility
01.2013 - 01.2014
- Maintain all new and existing client accounts
- Maintain fiscal reports of store funds
- Upkeep of interior and exterior storefront and generate daily advertising/marketing for company
Customer Service, Office administrator
PayLess Solutions Inc.
01.2012 - 01.2013
- Data entry, Spreadsheet maintenance
- Vendor follow up and communication, and filing.
Home Child Care Provider
01.2008 - 01.2012
- Provided child care services to children from the ages of 2 to 12 years old.
SelfHelp Community Services Inc.
01.1999 - 01.2007
- Provided standard quality care for elderly and mentally disables patients, insured proper handling of medical equipment and supplies while creating and implementing care plans for client safety, Abide by HIPPA law and regulations, and prioritized scheduled clients and staff members in a fast environment , and vast range of office administration duties.
- I advanced to various positions, as far as growth in SelfHelp , Inc.-from field operations staff clerk,to ending up the executive adminstrative position to the Guthery Training Instutute, in the organization.
Education
Medical Asst. - Medical Asst.
Florida Career College
12.2016
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Herbert H. Lehman College
01.1996
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Monsignor Scanlan H.S.
01.1995
Skills
- Phlebotomy
- CPR/OSHA Certified
- Medical Terminology/History
- Data Entry
- Vital Signs
- EKG’s
- Urinalysis
- Bilingual English/Spanish
Certification
- Personal Care Aid & Child Care Provider Certified
- HIPAA trained
- OSHA trained
- C.P.R. certified
QUALIFICATIONS
- Strong blend of medical knowledge and communication skills
- Positive interactions and a pleasant demeanor with patients while performing tasks such as gathering medical histories, drawing blood and providing medications
- Solid organizational skills and technological proficiency
Timeline
Customer Service Representative/appointment setter
Health Fair/Matrix Mobile Medical
01.2017 - Current
Improvements For Success, LLC
01.2015 - 10.2015
Direct administrative Assistant to the CEO & CFO
Imperial Financial, LLC
01.2014 - 01.2015
Advocate in cellular sales
Aio/Cricket Wireless of Infinite Mobility
01.2013 - 01.2014
Customer Service, Office administrator
PayLess Solutions Inc.
01.2012 - 01.2013
Home Child Care Provider
01.2008 - 01.2012
SelfHelp Community Services Inc.
01.1999 - 01.2007
Medical Asst. - Medical Asst.
Florida Career College
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Herbert H. Lehman College
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Monsignor Scanlan H.S.
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