YVONNE MINATRA
Oklahoma City,OK
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Overview
10
10
years of professional experience
Work History
Cashier
HobbyLobby Store
Yukon, OK
06.2021 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Ensured compliance with all safety regulations within the store environment.
- Performed other duties as assigned by management.
Order Puller
Hobby Lobby Distribution Center
Oklahoma City, OK
08.2020 - 03.2021
- Pulled orders from shelves to fulfill customer requests.
- Maintained an organized work area and kept inventory neat and orderly.
- Participated in physical inventories when requested by management.
Retail Services/Dietary Clerk
SSM Health of St Anthony
Oklahoma City, OK
08.2017 - 08.2020
- Provided nutrition education to patients upon request.
- Attended weekly meetings with the Dietary Manager regarding upcoming menu changes or specials.
- Inspected dining areas for cleanliness and sanitation compliance.
- Maintained records of patient meal selections and special diets.
- Checked expiration dates on all food products prior to serving them to patients.
- Accurately entered patient dietary orders into the computer system.
- Communicated effectively with other members of the healthcare team regarding patient needs and dietary concerns.
- Adhered to all safety guidelines while preparing meals for patients.
- Performed basic food preparation tasks such as chopping vegetables or making salads.
- Monitored temperature logs for hot and cold foods served in accordance with health department regulations.
Federal Work Student Assistant
Platt College
Oklahoma City, OK
11.2016 - 03.2017
- Organized office supplies and equipment as needed.
- Assisted with data entry, filing and other administrative tasks.
- Helped develop marketing materials such as flyers and brochures.
- Processed incoming mail including sorting, labeling, and distributing items.
- Performed basic bookkeeping activities such as invoicing customers.
- Provided technical support to customers via telephone or email communications.
- Analyzed customer feedback surveys to identify areas where improvements could be made.
- Photocopied documents, scanned images, and archived files in digital format.
- Organized and maintained office supplies, equipment, and materials.
- Assisted with the filing of documents and records in an organized manner.
Call Center Representative
TELUS International Philippines
Queen City, Philippines
02.2014 - 03.2016
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
Education
Associate of Science - Dental Assisting
Platt College
Oklahoma City, OK03-2017
Associate of Arts - Dentistry/Dental Tech
De Ocampo Memorial College
Philippines04-2009
Skills
- Cash Register Operation
- Customer Service
- Cash Handling
- Customer Assistance
- Product Recommendations
- Organizational abilities
- Order Taking
- Ordering and stocking
- Inventory Control
Timeline
Cashier
HobbyLobby Store
06.2021 - Current
Order Puller
Hobby Lobby Distribution Center
08.2020 - 03.2021
Retail Services/Dietary Clerk
SSM Health of St Anthony
08.2017 - 08.2020
Federal Work Student Assistant
Platt College
11.2016 - 03.2017
Call Center Representative
TELUS International Philippines
02.2014 - 03.2016
Associate of Science - Dental Assisting
Platt College
Associate of Arts - Dentistry/Dental Tech
De Ocampo Memorial College
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