YVONNE MIRELES GARCIA

Vancouver,WA

Summary

Customer Relationship Specialist with demonstrated expertise in building and maintaining strong client connections. Skilled in customer communication, problem-solving, and conflict resolution, ensuring satisfaction and loyalty. Known for effective collaboration and adaptability in dynamic environments, consistently achieving results and supporting team success. Highly reliable with focus on delivering impactful outcomes and driving client engagement.

Overview

years of professional experience

Work History

Inbound Customer Relationship Specialist

Us Bank

11.2018 - Current

Cultivated strong customer relationships by proactively addressing banking inquiries and tailoring financial solutions to needs.
Delivered personalized service, guiding clients in selecting appropriate banking products to enhance their financial goals.
Managed the resolution of customer complaints efficiently, transforming challenges into opportunities for improved service delivery.
Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
Improved customer satisfaction by providing personalized banking solutions and exceptional service.

CUSTOMER SERVICE REPRESENTATIVE

NATIONAL PAYMENT SYSTEMS

03.2015 - 04.2017

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Keep records of customer interactions or transactions, recording details of inquiries, complaints or comments, as well as actions taken
Determine charges for services requested, collect deposits or payments, or arrange for billing
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
Confer with clients to provide marketing or technical advice

Education

HIGH SCHOOL DIPLOMA - undefined

COLEGIO DE BACHILLERES

06.2010

Skills

Customer and personal service
Bilingual in both English/Spanish
Time management
Active listening and learning
Service orientation

Coordination
Customer relations
Task prioritization
Customer relationship management
Inbound call management

Languages

Spanish

Native or Bilingual

Timeline

Inbound Customer Relationship Specialist

Us Bank

11.2018 - Current

CUSTOMER SERVICE REPRESENTATIVE

NATIONAL PAYMENT SYSTEMS

03.2015 - 04.2017

HIGH SCHOOL DIPLOMA - undefined

COLEGIO DE BACHILLERES

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