Yvonne Marshall
Georgetown
Summary
Executive Administrative Assistant / Project Administrative Lead skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists the executive team using exceptional communication and organizational skills.
Overview
26
26
years of professional experience
Work History
Administrative Assistant
STP Professionals
05.2023 - 12.2025
- Coordinated office operations, ensuring efficient workflow and timely completion of tasks.
- Managed schedules, appointments, and travel arrangements for executive leadership.
- Developed and maintained filing systems, enhancing information retrieval efficiency.
- Assisted in preparation of reports and presentations, ensuring accuracy and clarity.
- Trained new staff on office procedures and software applications to ensure competency.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
Executive Administrator/Office Manager
ISC Constructors, L.L.C.
11.2021 - 05.2023
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences for monthly/quarterly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Assisted coworkers and staff members with special tasks daily with various tight deadlines, multiple tasks, demanding clients, or unexpected changes.
- Continually sought methods for improving daily operations, communications with clients, record keeping and data entry for increased efficiency.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, answered high volume of phones calls and managing incoming and outgoing mail.
- Assist HR with new hires, transfers, terminations, changes in job classifications and merit increases to HR database in VISTA.
- Schedule drug screens
- Contact applicant regarding clearance, communicate onsite data and send job site requirements.
Account Manager/Customer Support
AMN Healthcare Services, Inc.
01.2021 - 05.2021
- Prioritize contracts with clinicians/physicians on assignment or high priority booking status by adhering to established turn-around time service level agreements to ensure a timely resolution.
- Interpret client contract agreement including all supplemental documentation that details terms and conditions of business relationship.
- Update ERP and client database systems by extracting all relevant client contract information, service agreements, and billing terms.
- Modify contract terms for placement-specific situations, through notifications from internal partners.
- Centralize back up documentation for billing and collections and client sales to maintain comprehensive records for data entry and audits. Save contracts and clinician supporting documentation to ensure accuracy.
- Create reports that reflect various contract-related data to achieve and maintain compliance requirements.
- Investigate issues including contract disputes, payroll discrepancies and invoicing errors by researching all relevant systems, records and notifying internal stakeholders to ensure client satisfaction, accuracy, and timely resolution.
- Responsible for updating/resolving share point cases regarding incorrect bill rates or discrepancies directly affecting AMN's unbilled revenue.
- Coordinate communication with internal partners to resolve billing/contract concerns.
- Conduct cross-training within CCA team to elevate team knowledge of various client agreements, state guidelines, and internal processes in order to ensure coverage and turnaround times.
- Remote
Administrative Project Lead
PumpWorks
07.2019 - 12.2019
- Overlooked 28 projects, 8 clients and 15 vendors. A total of 80 pumps worked and were ready for shipment.
- Schedule meetings with the clients to discuss buyers’ agreement, payment and schedules of multiple pumps ordered.
- Projected meetings with designers and multiple vendors for parts needed for special pumps requested by the client.
- Build specific pump manuals per pump per project.
- Maintained schedules with shipping and receiving.
- Outsourced and traveled to different PumpWorks branches on schedules for pumps being produced to maintain schedules.
- Worked with QA/QC, Electrical, Welders and Shop Supervision on repairs, changes and schedules.
- Confirmed all shipping delivery dates as scheduled to the client.
Administrative Project Lead
Linde Engineering North America
12.2017 - 01.2019
- Schedule project personnel training, site orientations, TWIC, HASC, and drug screens.
- Create and maintain project badges for all contractors, subcontractors, client and direct personnel using Access It Universal system.
- Assist Information Technology (I.T.) with servers, equipment, and programs.
- Time sheet record keeping of all onsite personnel in SAP.
- Set up accounts, schedule deliveries/pick up and maintenance of all company fleet truck and car rentals.
- Arrange for hotels, apartments, and housing living for those traveling out of the country. Assist with setting up personal banking accounts, drivers licenses, I-94’s and maps of local surroundings for security.
- Maintain all office supplies on site including Information Technology and Safety supplies.
- Process, code and submit all personnel expense reports.
- Organize weekly meetings and luncheons as scheduled or on a last-minute basis with no conflict.
- Arrange for facility maintenance, furniture, and equipment on site.
- Organize Team Building meetings for construction crew of 290+ with catered lunch and safety presentations.
Project Administrative Lead
S & B Engineers and Constructors
03.2000 - 06.2016
- Provided full administrative and management support to Project Management, Engineers, Construction and Client Management teams.
- Composed and proofread a variety of correspondence, reports, documentation, and transmittals.
- Managed complex and frequently changing travel arrangements to coordinate pre-planning of trips.
- Update internal company website on projects currently ongoing.
- Conducted research, organized data, generated reports, prepared procedure manuals and departmental engineering manuals.
- Set up, maintained, and improved all project data files.
- Compiled Power Point presentations.
- Processed and coded expense reports from all project management and project personnel.
- Coordinated all event planning for company functions, award ceremonies, etc.
- Obtained company credit cards and petty cash for project purposes.
- Worked effectively with other Executive Administrative Leads, and field personnel company wide.
- Scheduled weekly project update meetings, booked conference rooms, and coordinated catering.
- Directed internal and external calls.
- Assisted and filled in assignments for Accounting, Payroll, Human Resources, Sales, Procurement, Infrastructure, Executive Admin., and Receptionist as needed.
- (Promoted within S&B) Material Management Coordinator (2014-2016)
- Maintained electronic interfaces with Project Material Manager, Shop Coordinator and Accounting.
- Released and issued transmittals and drawings for fabrication and construction.
- Coordinated with project leads for drawings requiring revisions and updates.
- Organized and participated in weekly meetings to plan time frame needed to execute documents and drawing updates at project closure.
- Cross referenced all material with correct part numbers and released all material.
- Created field requisition sheets.
- Submitted documents in IPIMS for electronic documentation.
- Job Audits.
Education
High School Diploma -
Dickinson High School
Dickinson, Texas06.1994
Skills
- Confidentiality Maintenance
- Document Preparation
- Team Collaboration
- Expense Reporting
- Travel Arrangements
- Organizational Skills
- Interpersonal Skills
- Attention to Detail
- Calendar Management
- Conference Planning
- Customer Service-Oriented
- Travel Coordination
- Electronic Records Management
- Multitasking Capabilities
- Process Improvement
- Office Administration
- Data Entry Proficiency
- Microsoft Office Expertise
- Executive Support
- Problem-Solving Abilities
- Event Coordination
- Invoice Processing
- Presentation Development
- Technical Support
- Office Management
- Human Resource Assistant
- Versatile to fill many rolls
- Self-Motivated with no Supervision
Timeline
Administrative Assistant
STP Professionals
05.2023 - 12.2025
Executive Administrator/Office Manager
ISC Constructors, L.L.C.
11.2021 - 05.2023
Account Manager/Customer Support
AMN Healthcare Services, Inc.
01.2021 - 05.2021
Administrative Project Lead
PumpWorks
07.2019 - 12.2019
Administrative Project Lead
Linde Engineering North America
12.2017 - 01.2019
Project Administrative Lead
S & B Engineers and Constructors
03.2000 - 06.2016
High School Diploma -
Dickinson High School