Yvonne Moore
Anchorage
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
16
16
years of professional experience
Work History
Customer Service Supervisor
Global Federal Credit Union
10.2007 - 09.2023
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Education
High School Diploma -
Bartlett High School
Anchorage, AK05.1992
Skills
- Account Management
- New Hire Training
- Call Monitoring
- Corrective Actions
- Verbal and Written Communication
- Maintaining Clean Work Areas
- Customer Service
Timeline
Customer Service Supervisor
Global Federal Credit Union
10.2007 - 09.2023
High School Diploma -
Bartlett High School
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