Yvonne Morales

• Meeting potential renters and guiding them on tours of available units
• Following up on leads for potential renters
• Performing background checks, credit checks and other responsibilities to see if prospective renters are qualified
• Preparing leasing documents for potential renters using property standards and regulations
• Handling the collection of rent payments, security deposits and application fees

• Handling monthly delinquencies
• Handling move out process
• Handling daily service requests
  • Keeping residents informed of any changes to rental agreements or upcoming property issues
  • Building a rapport with current tenants to give them personalized service
  • Keeping an eye on community facilities such as mailrooms, fitness centers & pool

• Built relationships with customers and community to promote long term business growth.
• Presented professional image consistent with company's brand values.
• Engaged with customers to effectively build rapport and lasting relationships.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Studied to acquire licensing

• Verified tenant incomes and other information before accepting lease applications.
• Toured property with prospective tenants and provided wealth of information in regards to its key features.
• Resolved conflicts between tenants regarding noise, encroachments, and parking.
• Conducted property tours to highlight features of properties.
• Performed background, reference and credit checks as part of screening process of prospective tenants.
• Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
• Monitored advertising effectiveness by gathering information about market competition in local area.
• Prepared and hosted resident events

• Kept records of customers' charges and payments.
• Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.
• Verified application and account details to accurately asses credit and financial risks of potential clients.
• Collaborated with management to evaluate credit strategies and develop improvements.
• Updated client accounts with new information and verified data for informed credit approvals.
• Reviewed past-due accounts to contact customers to establish payment plans.
• Calculated, prepared and issued bills, invoices, account statements and other financial statements according to established procedures.
• Referred delinquent accounts to collections department or outside resources.
• Revised or made changes to account information such as address, name and social security number.
• Accepted, documented and issued receipts for payments made over phone and online.
• Monitored client abilities and account information to determine appropriate credit approval decisions.

• Research account disputes and billing discrepancies
• Analyze the portfolio
• Perform account/payment reconciliation
• Document daily collection activities
• Communicate with customers by phone, fax or e-mail regarding amounts due or past due
• Resolve collection issues through payment agreement plans with customers
• Identify, document and recommend delinquent accounts requiring external collection efforts
• Identify, document and recommend bad debt or financial exposure on a quarterly basis
• Review, prepare, analyze and document accounts receivable aging reports
• Prepare, analyze and document various ad hoc reports