Yvonne Nance
Denton,TX
Summary
Hard-working professional with 10+ years experience and proven knowledge of customer service skills, data entry, and staff training and development. Aiming to leverage my skills to successfully fill the Accounts Receivable Specialist role at your company.
Overview
11
11
years of professional experience
Work History
Title Operations Examiner II/Customer Support
LERETA
11.2021 - Current
- Contacted appropriate agencies to complete searches, order records and obtain documents.
- Prepared closing disclosures, post-closing records and disbursements.
- Searched and analyzed real estate records.
- Prepared property reports.
- Maintaining customer support email inbox, escalation resolution, reporting, answering client questions regarding open orders and routing rush requests to the appropriate department.
- Communicating with offshore teams assisting with any questions or concerns regarding files being processed.
- Quality checking offshore work to ensure accuracy before submitting.
- Assisted in planning and coordinating activities between senior management, including managing venders, budgeting, and overseeing logistics to ensure successful execution.
Server
North Point Cafe
11.2020 - Current
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Take orders from patrons for food or beverages
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties
- Stock service areas with supplies such as coffee, food, tableware, and linens
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
Office team lead/ Front
United Dermatology Associates
05.2017 - 09.2021
- Answer incoming calls
- Train new front office hires
- Schedule appointments
- Take cosmetic deposits
- Call on receiving referrals
- Check patients in and out
- Verify medical insurance
- Sell in office products
- Faxing and scanning documents
- Distribute faxes
- Collected past due balances
- Some billing experiences
- Review providers cosmetic reports monthly
- Interviewed positions for front office and back office
- Hired front and back office
- Conduct team meetings and go over progress and goals
General Manger
Chipotle Mexican Grill
08.2013 - 07.2017
- Administers the overall work of the restaurant
- Conducts interviews
- Hire employees
- Train staff to Chipotle standards
- Anticipates times of peak or high demand in order to adequately supply and staff the restaurant and have sufficient products for sale
- Prepare food orders
- Inventory
- P & L management
- Food safety
- Sales forecasting
- Bank deposits
Education
Basic Communication -
Mountain View Community Collage
Dallas, TXHigh school diploma -
Cedar Hill High School
Cedar Hill, TX2002
Skills
- Business Development
- Administrative Management
- Electronic Filing System
- Title Processing
- Customer Service
- Data Entry
- Financial Management
Timeline
Title Operations Examiner II/Customer Support
LERETA
11.2021 - Current
Server
North Point Cafe
11.2020 - Current
Office team lead/ Front
United Dermatology Associates
05.2017 - 09.2021
General Manger
Chipotle Mexican Grill
08.2013 - 07.2017
Basic Communication -
Mountain View Community Collage
High school diploma -
Cedar Hill High School
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