Yvonne Nderitu
Houston,TX
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
IT Technician
ALKAMIST INC
02.2019 - Current
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Performed troubleshooting and repaired peripheral devices such as printers and scanners.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Created user accounts and assigned permissions.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Assisted in migrating critical infrastructure to cloud-based solutions, reducing overhead costs while increasing scalability and performance capabilities.
Desktop Support Technician
Fidelis Water Systems
06.2015 - 02.2019
- Installed, configured and maintained computer systems and network connections.
- Helped streamline repair processes and update procedures for support action consistency.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured and tested new software and hardware.
- Responded to emergency situations quickly and professionally, mitigating potential damage from viruses or other threats to organizational systems/data integrity.
- Worked with various systems, software, and peripherals, and various types of games.
- Played a crucial role in completing large-scale projects on time by providing reliable technical support during all phases of implementation.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Proven ability to develop and implement creative solutions to complex problems.
Technical Support Engineer
DUPURE
03.2013 - 02.2015
- Contributed to whitepapers, blogs and videos for marketing, sales and training.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Configured and tested new software and hardware.
- Performed root cause analysis of reported issues to enact corrections.
- Developed and implemented preventive maintenance procedures.
- Installed and configured operating systems and applications.
- Paid attention to detail while completing assignments.
- Gained strong leadership skills by managing projects from start to finish.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Associate of Science -
Lone Star College System
Kingwood, TX05.2015
Skills
- Customer Communication and Empathy
- Attention to Detail
- User Support
- Help Desk Support
- Troubleshooting Network Issues
- Technical Troubleshooting
- Tracking and Documentation
- Desktop support
- Technical issues analysis
- System Administration
- Hardware and Software Configuration
- Operating system management
- Help Desk Operations
- Support SOP Writing
- Remote Support
- System Configuration
- Account Administration
- Helpdesk services
- Server maintenance
- Microsoft Windows and Office
- Remote Technical Support
- Data Recovery
- Network Troubleshooting
- Software configuration
Timeline
IT Technician
ALKAMIST INC
02.2019 - Current
Desktop Support Technician
Fidelis Water Systems
06.2015 - 02.2019
Technical Support Engineer
DUPURE
03.2013 - 02.2015
Associate of Science -
Lone Star College System
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