Yvonne Nitura

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Responded to customer requests for products, services, and company information.
• Training new hires, to help integration into the team successfully.

• Helped customers locate products and checked store system for merchandise at other sites.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Achieved monthly sales targets consistently by implementing effective sales strategies.
• Performed cash, card, and check transactions to complete customer purchases.

Managed branch vault and cash supply to keep appropriate level of currency on hand.

• Supervised daily branch preparations to consistently open on-time and maintain readiness to serve customers' needs.

• Enhanced security measures within the branch, minimizing instances of fraud or theft.
• Developed strong relationships with clients, fostering loyalty and trust while driving business growth.

Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.

• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

• Developed strong relationships with customers through exceptional service, fostering loyalty and trust.

• Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.

• Assisted with training of new tellers on policies and procedures.