Yvonne Olivares
Houston
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Pennsylvania Health & Wellness
01.2022 - Current
- Assist with Medicare and Medicaid members
- Checking Promise to verify eligibility
- Data entry
- Claims
- Authorizations
- Home health agencies
- Durable medical equipment
- Scheduling appointments
- Scheduling transportation
Client Service Representative
HealthHelp - A WNS Company
01.2021 - 09.2021
- Check member eligibility for Medicaid and Humana
- Create a prior authorization for the member
- Customer Service
- Data Entry
- Inbound calls/ Outbound Calls
- Managed customer accounts
- Greeted customers
- Conducted customer service surveys
- Resolved customer issues
- Booked appointments for clients
- Worked in the inbound call center
- Assisted customers via live chat
Data Entry Clerk
Transcore
04.2019 - 01.2021
- Data Entry
- Input license Plate numbers
- Making sure documentation is correct
Medical Administrative Assistant
St Elizabeth urgent care
01.2020 - 07.2020
- Check in patients
- Check out patients
- Input and update insurance information
- Collect payments
- Claims
- Check member eligibility
Customer Service, Housekeeping Supervisor
Memorial Hermann Health System
01.2018 - 01.2020
- Clean offices, break rooms, restrooms
- Clean discharge rooms
- Clean emergency rooms
- Clean Operating rooms
- Making sure shift was performing their duties
- Making sure everything was done in a timely manner
- Customer Service
Recruiter Assistant
Reliable Staffing
08.2015 - 03.2017
- Assist those who are seeking work
- Conduct background checks and Drug screening
- Data Entry
- File, Fax, Copy, Scan
- Customer Service
Education
College Degree - Medical Office Specialist
College of Healthcare Professionals
Houston, TXMarch.2021
High School Diploma -
Deer Park High School
Deer Park, TXMay.2012
Skills
- Clerical Experience
- Data Entry
- Medical Billing
- Medical Office Experience
- Medical Receptionist
- Medical Records
- Typing
- Insurance Verification
- Medical Coding
- EMR Systems
- Multi-line Phone Systems
- Medical Terminology
- Medical Scheduling
- ICD-10
- CPT Coding
- Patient Care
- Anatomy Knowledge
- Hospital Experience
- HIPAA
- Customer service
- Physiology Knowledge
- Transcription
- QuickBooks
- ICD-9
- ICD Coding
- Phone Etiquette
- Quality Assurance
- Computer Operation
- Housekeeping management (2 years)
- Service standard compliance
- Administrative support
- Creative problem solving
- Multi-line phone talent
- Professional telephone demeanor
Certification
March 2021
Certified Medical Office Specialist
Personal Information
Timeline
Customer Service Representative
Pennsylvania Health & Wellness
01.2022 - Current
Client Service Representative
HealthHelp - A WNS Company
01.2021 - 09.2021
Medical Administrative Assistant
St Elizabeth urgent care
01.2020 - 07.2020
Data Entry Clerk
Transcore
04.2019 - 01.2021
Customer Service, Housekeeping Supervisor
Memorial Hermann Health System
01.2018 - 01.2020
Recruiter Assistant
Reliable Staffing
08.2015 - 03.2017
College Degree - Medical Office Specialist
College of Healthcare Professionals
High School Diploma -
Deer Park High School
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