YVONNE OLIVO

My job was to make sure that the property was always up to city of Dallas code.

Display customer service with excellence along with Money management.

I was also responsible to hire and also train anyone who was new to our team.

I would also connect with and contact vendors throughout the week, to ensure we had all the material needed, for maintenance.

• Maintained accurate records of all correspondence with and from tenants.
• Coordinated general maintenance and repairs to keep facilities operational and attractive.
• Conducted background checks on applicants.
• Checked rental eligibility by following Knox Height's verification process.
• Increased occupancy of tenants
• Marketed property to prospective tenants by giving tours and pointing out key features.
• Implemented marketing initiatives, including online advertising to generate interest from individuals and businesses.
• Escalated critical issues to property manager to deliver immediate resolution.

• Train new wait-staff on guest service expectations and safety procedures.
• Answer customer inquiries and resolve issues promptly
• Making sure i meet the needs and expectations of my superiors an team members.
• Assist the hostess with her duties with sitting and accommodating guests.
• Manage closing duties, including restocking items and reconciliation of the cash drawer.
• Deliver exceptional, friendly and fast service.

• Handled 30-40 inbound and outbound calls per day.
• Installed devices for clients due to their probation restrictions.
• Managed family law cases and followed up with anything that was outstanding.
• Called to confirm appointments with clients.
• Accountable for more than 200 clients.
• Processed all court orders and processed them into the system
• Monitored and tracked all reports on clients
• Accountable for more than 200 clients
• Trained the clients on proper use of devices that were issued to them