Yvonne Pemberton
Atlanta,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Also, A skilled Patient Care Technician offering demonstrated expertise in patient support developed over numerous of years of healthcare experience. Skilled at supporting transports, ambulating patients and charting updates. Flexible team player with positive and upbeat nature.
Overview
11
11
years of professional experience
Work History
Patient Care Technician
Emory University Hospital
Atlanta, GA
01.2023 - Current
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Collected specimens from patients for laboratory testing purposes.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Administered medications and educated patients and families on correct at-home administration.
Patient Care Technician
WellStar North Fulton Hospital
Atlanta, GA
11.2020 - 12.2022
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Collected and transported specimens to prepare for lab testing.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
- Supported patient admissions, discharges and transfers to promote team productivity.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
CNA
Dunwoody Place
Atlanta, GA
05.2019 - 10.2020
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
CNA
Sunrise Assisted Living
Dunwoody, GA
06.2015 - 12.2018
- Providing resident care while demonstrating the Mission for Sunrise Senior Living, 'to champion the quality of life for all senior' in accordance with federal, state and local standards
- Responsible for inventory, restocking products and equipment
- Provides training for new- hire employees
- Giving patients baths/bed baths
- Responsible for making sure patient eats a proper meal at a proper time
- Focus on learning and meeting each resident's unique needs with the support of other community team members
- Help residents maintain independence, promote dignity and physical safety of each resident
- Assist with housekeeping, laundry, dining services, activities and other functions that allow them to spend more time with the residents
- Developed effective marketing and management strategies to facilitate smooth department operations
- Listened to concerns and resolved patient and staff complaints
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
Lead Teacher
Mommy Angel Daycare
Atlanta, GA
01.2018 - 08.2018
- Created and adapted lesson plans and classroom work to meet students' individual needs
- Communicated expectations and curriculum requirements to reinforce classroom goals
- Provide detailed and regular feedback to teachers on children's progress
- Carry out administrative duties, such as preparing classroom resources
- Support the teacher in managing challenging pupil behavior and promoting positive behavior
- Guide and monitor children's progress
- Established and maintained relationships with students, parents, staff and community members
- Communicated student progress and areas needing improvement to parents during parent conferences
- Created instructional materials appropriate for students with wide range of mental, physical and emotional maturities
- Maintained high classroom management and behavior management standards
- Supervised students in classroom and out-of-classroom activities throughout working day.
Call Center Customer Service Representative
Randstad
12.2013 - 05.2015
- Process transactions and reply to inquires about products and services
- Record customers interactions, details of inquires, complaints, or comments, as well as actions taken
- Use computer system to track, gather information, and/or troubleshoot customer issues
- Refer unresolved customer issues to designated call center department or supervisor for resolution
- Answered customer queries related to products, services or their specific accounts
- Audited call center representatives to ensure quality service was being provided
- Directed inbound calls to appropriate departments or management as needed
- Escalated calls to management as requested or necessary
- Initiated phone calls to current customers to ensure satisfaction with products and services
- Trained coworkers on new customers relationship management software.
Education
Bachelor of Science - Health Sciences
South College
Knoxville, TN05-2027
Phlebotomy / EKG
Allegany College of Maryland
Cumberland, MD06.2014
High School Diploma -
Parkdale High School
Riverdale, MD05.2012
Skills
- Respond to customers with empathy and professionalism and find creative ways to resolve issues and maintain high levels of satisfaction
- Acknowledged as a true customer advocate who genuinely enjoys helping customers
- Remarkable customer service
- Timely completion of assignments
- Excellent communication
- Very professional manner
- Ability to interact effectively
- Ability to multi-task
- Ability to adapt to change
- Dedicated
- Trustworthy and responsible
- Dependable and able to work
- Team player
- Leadership qualities
- Clear oral and written communication
- Customer satisfaction
- Positive attitude
- Problem solving
- Revenue Growth
Education and Training
true
Timeline
Patient Care Technician
Emory University Hospital
01.2023 - Current
Patient Care Technician
WellStar North Fulton Hospital
11.2020 - 12.2022
CNA
Dunwoody Place
05.2019 - 10.2020
Lead Teacher
Mommy Angel Daycare
01.2018 - 08.2018
CNA
Sunrise Assisted Living
06.2015 - 12.2018
Call Center Customer Service Representative
Randstad
12.2013 - 05.2015
Bachelor of Science - Health Sciences
South College
Phlebotomy / EKG
Allegany College of Maryland
High School Diploma -
Parkdale High School
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