Yvonne Perez
Austin,TX
Summary
Dynamic Customer Retention Specialist with a proven track record at New American Funding, adept at reducing churn rates through personalized strategies. Recognized for exceptional communication and problem-solving skills, I thrive in fast-paced environments, consistently enhancing customer satisfaction and loyalty while effectively upselling services.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Self Employed
Myself
04.2023 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
Customer Retention Specialist
New American Funding
08.2022 - 03.2023
- Implemented targeted outreach campaigns to re-engage inactive customers and boost repeat business.
- Reduced churn rate by developing personalized retention strategies for high-risk clients.
- Contributed to company growth by upselling additional products and services during support interactions.
- Adhered to appropriate legal scripting when required.
Customer Retention Specialist
Charter Communications, Spectrum
06.2017 - 01.2020
- Reduced churn rate by developing personalized retention strategies for high-risk clients.
- Contributed to company growth by upselling additional products and services during support interactions.
- Streamlined communication channels for increased efficiency in addressing customer concerns.
- Established strong relationships with key accounts, fostering loyalty and long-term client retention.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
- Provided exceptional support for new customers, ensuring seamless onboarding experiences.
Secretary to the General Manager
Mercedes-Benz Dealership
11.2015 - 05.2017
- Supported the General Manager in decision-making by providing accurate data, research, and reports.
- Maintained a well-organized filing system for easy document retrieval and improved office workflow.
- Handled confidential information with discretion, protecting sensitive company data from unauthorized access.
- Drafted professional documents such as memos, letters, and reports on behalf of the General Manager with keen attention to detail.
- Proactively anticipated the General Manager''s needs and provided timely assistance, ensuring their focus remained on high-priority tasks.
- Organized events and conferences, ensuring successful execution through meticulous planning and coordination efforts.
- Provided excellent customer service to clients by addressing inquiries promptly and professionally.
Technical Customer Support Specialist
Convergys Call Center / Comcast Communications
07.2012 - 08.2015
- Increased first-call resolution rates with thorough troubleshooting and problem-solving skills.
- Collaborated with cross-functional teams to address complex technical problems, ensuring timely resolutions for customers.
- Demonstrated excellent multitasking abilities while juggling multiple support requests without compromising quality or efficiency.
- Enhanced customer satisfaction by efficiently resolving technical issues and addressing inquiries.
Education
High School Diploma -
Billings Senior High
Billings, MT05.1994
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Multitasking
- Excellent communication
- Calm under pressure
- Active listening
- Verbal communication
- Problem resolution
Timeline
Self Employed
Myself
04.2023 - 01.2024
Customer Retention Specialist
New American Funding
08.2022 - 03.2023
Customer Retention Specialist
Charter Communications, Spectrum
06.2017 - 01.2020
Secretary to the General Manager
Mercedes-Benz Dealership
11.2015 - 05.2017
Technical Customer Support Specialist
Convergys Call Center / Comcast Communications
07.2012 - 08.2015
High School Diploma -
Billings Senior High
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