Summary
Overview
Work History
Education
Skills
Additional Information
References
Availability
Job Related Training
Languages
Timeline
Generic

Yvonne Phillips

Airway Heights,United States

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

15
15
years of professional experience

Work History

Unit Program Coordinator

Department of the Air Force
02.2024 - Current
  • Evaluate programs and monitor implementation and compliance with regulations to achieve objectives
  • Organize and allocate resources required to meet needs of Organization
  • Establish and update objectives and tools for overall program and each department to enhance operations
  • Plan, administer and control budgets and produce financial reports
  • Monitor overhead, prepare budgets and direct spending and resources to support fiscal efficiency
  • Skilled at working independently and collaboratively in a team environment
  • Ability to learn quickly and adapt to new situations
  • Managed time efficiently in order to complete all tasks within deadlines
  • Plan, utilize and organize Management programs such as Task Management Tool (TMT)/ eSSS, Resource Advisor (RA), Government Purchase Card (GPC) Approving Official, Drug Demand Reduction (DDR) Trusted Agent, vMPF, BLSDM, LeaveWeb, Official Mail (ADO), Unit Health Monitor (UHM), Unit Fitness Program Manager (UFPM), Organization Defense Travel Administrator (ODTA), GTCC Agency Program Coordinator (APC) and Unit Self-Assessment Program Manager (SAPM)
  • Proficient with MS Office (Word, Excel, and Outlook), Tongue and Quill, Compose correspondence, forms, memorandums, and tabular documents such as instructions on office procedures, requests for information, MFRs and letters for the squadron
  • Verify a variety of documents such as GPC purchase requests, Declining Balance Tracker for six Master Accounts, Fitness Assessment Worksheets, DTS authorizations/ vouchers to determine their mathematical correctness and completeness of information
  • As the Unit Security Assistant I monitor classified area access, ensuring only authorized personnel are granted entry into secure areas of the facility.
  • Initiate background checks for security clearances to maintaining a trustworthy workforce.
  • Led regular audits of physical security measures, ensuring compliance with relevant regulations and industry standards.
  • Evaluate existing security infrastructure, identifying areas for improvement and recommending cost-effective solutions.
  • Provide excellent customer service with a positive first impression of the organization
  • Supervisor: Lt Col Hobson (509) 247-2564
  • Okay to contact this Supervisor: Yes

Office Automation Clerk

92 Force Support Squadron
10.2020 - 02.2024
  • Plan and organize Management programs such as Private Organization Program, Vehicle Control Officer, Records Management, Timekeeper, TMT/ eSSS, ITAM, GPC and P-Card holder
  • 92 Air Refueling Wing Private Organizations Monitor to include all tenant units
  • Coordinate Private Organizations solicitations, fundraiser requests and other required documents to Legal and Leadership for approval
  • Develop and conduct annual Private Organizations training for 58 private orgs
  • Conducted intra office communication and e-mail etiquette training ensuring tact and courtesies are maintained
  • Utilize automated systems such as Task Management Tool (TMT), Services Agency Information System (SAIS), Online Vehicle Interactive Management System (OLVIMS), Over the Counter (OTC) network and Discover Viewer
  • Proficient with MS Office (Word, Excel, and Outlook), Tongue and Quill, US Bank, GovDeals.net, DRMO, e-pubs, JP Morgan, Composes correspondence, forms, memorandums, and tabular documents such as instructions on office procedures, requests for information, MFRs and letters for the squadron
  • Proofread/edits correspondence and documents for grammar, spelling, capitalization, punctuation, and format
  • Gather, consolidates, summarizes, and finalizes information from files/documents for various reports for Commander and squadron use
  • 92 FSS Vehicle Control Officer, ADPE equipment custodian and performs logistical duties for the 92 Force Support Squadron
  • Knowledge of general accounting procedures and techniques, perform central cashier duties as the alternate accounting clerk
  • Process and receive daily deposits from all activities and disbursements in accordance with local guidance
  • Verify a variety of documents such as cash receipts, cash register tapes, checks, credit card receipts, purchase orders, vouchers, payroll, and property records to determine their mathematical correctness and completeness of information
  • Update the local bad check list monthly and as needed, distribute the complete bad check list to activities
  • Provide excellent customer service with a positive first impression of the organization
  • Maintain official files and other reference material IAW Air Force Records Information Management System (AFRIMS) and established procedures
  • Process purchase requests which include research, ordering, receiving products and reconcile credit card transactions as a Government Purchase Card (GPC) card holder for six different flights and a NAF P-Card holder
  • Government Travel Card (GTC) holder, knowledge of DTS system
  • Supervisor: Mrs Karen Inman (509) 247-2545
  • Okay to contact this Supervisor: Yes

Guest Services Manager

Fairchild Inn
06.2018 - 10.2020
  • Assist Lodging Manager in providing quality lodging services, which contribute to mission accomplishment
  • Responsible for the efficient and economical operation of the Costumer Reception, which includes both reservations and front desk operations
  • Responsible for resolving sensitive costumer situations on an individual basis
  • Interact with costumers about complaints and direct other employees as needed or works directly with guest to resolve the complaint
  • Coordinate with Lodging Manager to establish departmental needs of staff development, incentives, and recognition items
  • Support and explain management programs to subordinates
  • Implement corrective actions within authority to resolve work problems
  • Recommends solutions to staffing problems, work operations, etc
  • As appropriate to other supervisors
  • Plan, establish and schedule leave, set performance standards, select the most suitable applicants for vacancies, determine performance ratings and training needs and prepares and recommends disciplinary actions
  • Plan and carry out the training and development of employees, to include evaluation of employees work performance
  • Recommend selections, status changes and disciplinary actions of employees
  • Utilize automated systems such as, Services Employee Timekeeping System (SETS), Defense Lodging System (DLS), DTS Interface (CORE) and Discover Viewer
  • As a timekeeper responsible to maintain an accurate track of hours worked for payroll purposes and to acquire, process and retain daily timecard data entry and balance against actual hours worked
  • Prepare, approve, and submit biweekly payroll reports in SET's
  • Generating personnel reports for review of man hours worked, pay adjustments and accumulated leave hours of personnel
  • Advises and counsels workers on how to improve their performance and explain new work techniques
  • Investigate grievances and complaints, resolve them informally, notify supervisor of those of sufficient importance or seriousness
  • Keep supervisor informed of progress and advise supervisor of significant developments that may impact plans, projects or operations
  • Supervisor: Cheryl VerStrate (509) 599-7813
  • Okay to contact this Supervisor: Yes

Lead Guest Service Representative

Fairchild Inn
01.2017 - 06.2018
  • Utilized automated personnel systems DLS 'Defense Lodging System' to process costumer information and reservations, prepared daily cashiers' reports, daily activity reports, generated backup reports from property management system, processed Night Audit procedures and close credit card machines nightly
  • Maintained the lost and found program in DLS
  • Calculated and post charges to patrons' accounts and balances totals with control records
  • Oversaw day to day front desk operations in management's absence
  • Coordinated with Student admin to verify and enter Students reservation in DLS
  • Managed lodging automated online reservation program
  • Also oversaw group reservations program
  • Able to schedule employees of a department for multiple shifts
  • Ensured that customer service is the priority
  • Supervisor: Carol Cohan (509) 868-4318
  • Okay to contact this Supervisor: Yes

Guest Service Representative

Fairchild Inn
07.2016 - 07.2017
  • Utilized automated personnel systems DLS 'Defense Lodging System' to process costumer information and reservations, prepared daily cashiers' reports, daily activity reports, generated backup reports from property management system, processed Night Audit procedures and close credit card machines nightly
  • Maintained the lost and found program in DLS
  • Calculated and post charges to patrons' accounts and balances totals with control records
  • Ensured that customer service is the priority
  • Supervisor: Carol Cohan (509) 868-4318
  • Okay to contact this Supervisor: Yes

Custodial Worker

Fairchild Inn
06.2010 - 07.2016
  • Performed basic cleaning duties to keep building and premises neat and clean at all times using established practices and procedures
  • Supervisor: Margaret Trovitch (509) 993-7592
  • Okay to contact this Supervisor: Yes

Data Automation Assistant

92 Force Support Squadron
02.2015 - 08.2015
  • Performed administrative duties in response to costumers for NAF Data automation and accounting office
  • Assisted and coordinated Sq
  • Information Technology Equipment Custodians inventory and appointment letters
  • Assisted with Information Technology issue calls and issued trouble tickets for Information Technology personnel
  • Managed and monitored AFNET access applications
  • Prepared invoices for monthly billing of Memorandum of Agreement between 92 FSS and 92 CPTS, crafted and maintained filling system for monthly billing documents
  • Collected and consolidated Data from 10 different Activities
  • Developed tracking program for Management Information Control Toolset (MICT) discrepancies for the Data office
  • Supervisor: Daniel Riley (509) 247-2722
  • Okay to contact this Supervisor: Yes

Education

Sales

Berufsbildende Schule Für Wirtschaft Trier
Trier, Germany
01.2001

Skills

  • Adaptability and flexibility
  • Self motivation
  • Technical troubleshooting
  • Budget preparation
  • Attention to detail
  • Program evaluation
  • Problem-solving
  • Program analysis
  • Policy implementation
  • Inventory management

Additional Information

Civilian of the Quarter 92 MSG in 2015, 92 FSS CAT 1 Civilian of the Year in 2022, 336 TRG CAT 1 Civilian of the Year in 2024

References

  • Rebekah White, Department of the Air Force, Management and Program Assistant, 425-314-5803, rebekah.white.2@us.af.mil
  • Ritche Antonio, Department of the Air Force, Chief of Resource Management, 315-632-7213, ritche.antonio.1@us.af.mil
  • Frank Perry, Department of the Air Force, 22 TRS Director of Operations, 509-247-8533, frank.perry.3@us.af.mil
  • John Hobson, Department of the Air Force, 22 TRS Commander, 509-247-2564, john.hobson.1@us.af.mil
  • Daniel Riley, Department of the Air Force, 92 CES Electronics Supervisor, 509-247-2722, daniel.riley.7@us.af.mil

Availability

Permanent, Full-time

Job Related Training

  • Certified Guest Services Representative
  • Certified Guest Service Professional Gold
  • Certified Front Desk Manager
  • Certified Hospitality Supervisor
  • Certified Hospitality Department Trainer
  • Lodging Operations Course 20-01
  • Logistics Management Course 21-01
  • NAF Financial Management 101

Languages

German
Native or Bilingual

Timeline

Unit Program Coordinator

Department of the Air Force
02.2024 - Current

Office Automation Clerk

92 Force Support Squadron
10.2020 - 02.2024

Guest Services Manager

Fairchild Inn
06.2018 - 10.2020

Lead Guest Service Representative

Fairchild Inn
01.2017 - 06.2018

Guest Service Representative

Fairchild Inn
07.2016 - 07.2017

Data Automation Assistant

92 Force Support Squadron
02.2015 - 08.2015

Custodial Worker

Fairchild Inn
06.2010 - 07.2016

Sales

Berufsbildende Schule Für Wirtschaft Trier

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