Summary
Overview
Work History
Education
Skills
Timeline
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Yvonne Polanco

Bronx,New York

Summary

Experienced Production Manager and Customer Service professional with a strong background in managing the full lifecycle of print production from prepress through delivery. Skilled in coordinating cross-functional teams, managing vendors, maintaining schedules, and controlling costs.


Recognized for a solutions-oriented mindset, exceptional organizational skills, and clear communication across departments including Editorial, Design, and Marketing.


Overview

22
22
years of professional experience

Work History

Front Desk / Customer Service

Tousled Hair Salon
09.2018 - 03.2025
  • Delivered high-quality customer service in a fast-paced environment, addressing a wide range of client needs and ensuring satisfaction.
  • Created and executed targeted email and SMS marketing campaigns, demonstrating project coordination and attention to detail.
  • Managed scheduling and front-desk operations, showcasing excellent organizational and communication skills.
  • Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
  • Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.

Production Manager

ANA’s Division
06.2018 - 11.2018
  • Managed the production of email campaigns to support high-profile conference events.
  • Coordinated with multiple departments to ensure timely and accurate content delivery.
  • Oversaw vendor relationships to maintain production schedules and quality standards.

Production Manager

Data & Marketing Association
04.2003 - 06.2018
  • Oversaw end-to-end print production, including prepress, printing, and delivery, for web, direct mail, and advertising materials.
  • Negotiated pricing with vendors, performed cost analysis, and ensured production stayed within budget.
  • Maintained and updated budgets and cost estimates on a project and seasonal basis.
  • Acted as primary liaison between Marketing, Creative, and Education departments to conceptualize and develop content.
  • Evaluated production specs and suggested cost-saving alternatives, working closely with editorial and design teams.
  • Managed domestic vendors to ensure quality, adherence to deadlines, and resolution of any service disruptions.

Education

High School Diploma -

Evander Childs High School
Bronx, NY
06-1985

Skills

  • Print & Digital Production Coordination
  • Vendor & Budget Management
  • Cost Analysis & Estimating
  • Email Marketing
  • Adobe InDesign, Dreamweaver HTML/CSS, Adobe Firefly
  • Microsoft Outlook 365
  • Strong Interpersonal Communication
  • CRM & Scheduling Software: Fresha, Salon Biz
  • Constant Contact, Photo Biz
  • Zoom, Slack, Google Workspace, Zendesk, Hubspot, ClickUp
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail

Timeline

Front Desk / Customer Service

Tousled Hair Salon
09.2018 - 03.2025

Production Manager

ANA’s Division
06.2018 - 11.2018

Production Manager

Data & Marketing Association
04.2003 - 06.2018

High School Diploma -

Evander Childs High School