Yvonne Komenovich
Customer Service
Patterson,CA
Summary
As customer service professional, adept in fostering positive customer experiences and driving sales growth. Known for excellent interpersonal skills and adaptability in dynamic environments. Team-oriented with strong focus on achieving collective goals and ensuring customer satisfaction.
Overview
19
19
years of professional experience
Work History
Customer Service/Sales Representative
American Plastics
Tracy, CA
08.2021 - 02.2025
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Utilized CRM software to manage customer interactions and follow up on sales opportunities.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Homemaker
Stay At Home Mom
Patterson, CA
12.2018 - 08.2021
- Orchestrated daily schedules, resource allocation while maintaining household efficiency and creating an enriching learning environment for my kids
- Actively participated in my children's growth and development while still actively looking for work.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Online Customer Consultant
GAP Inc
Rocklin, CA
10.2020 - 01.2021
- Provided personalized online support to enhance customer shopping experience, resolving queries and offering product recommendations across GAP's digital platforms.
- Managed 30+ high call volumes, maintaining exceptional service standards while efficiently handling customer concerns.
- Utilized CRM systems effectively to manage client information, enabling faster response times and personalized support experiences.
- Track customer shipping delays and stock shortages
Seasonal Sales Associate
Stewart and Jaspers
Patterson, CA
11.2019 - 12.2019
- Drove holiday sales through personalized customer service, managed high-volume transactions, and maintained organized product displays while exceeding daily targets.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Online Retail Associate
Thread Up
San Leandro, CA
12.2012 - 12.2018
- Managed online retail operations, processed customer orders, and implemented inventory tracking system to streamline sales workflow and reduce processing time.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Worked effectively in fast-paced environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Customer Service & Collections
SouthernWine and Spirits
Union City, CA
05.2006 - 05.2010
- Reduced outstanding collections through strategic communication and systematic follow-up, maintaining strong client relationships.
- Coordinated with sales teams to resolve billing discrepancies and implement efficient payment solutions across multiple territories.
- Enhanced customer satisfaction by efficiently resolving billing issues and disputes.
- Established rapport with customers through active listening and empathetic communication techniques.
Education
Associate of Arts - Medical Administration
Heald College
Hayward, CA07.2014
Skills
- Customer service
- Active listening
- Problem-solving
- Customer needs assessment
- Incoming call management
- Account management
- Relationship building
- Adaptability and flexibility
- Client relationship management
- Reliability
- Team collaboration
- Effective communication
- Continuous improvement
- Customer retention
Timeline
Customer Service/Sales Representative
American Plastics
08.2021 - 02.2025
Online Customer Consultant
GAP Inc
10.2020 - 01.2021
Seasonal Sales Associate
Stewart and Jaspers
11.2019 - 12.2019
Homemaker
Stay At Home Mom
12.2018 - 08.2021
Online Retail Associate
Thread Up
12.2012 - 12.2018
Customer Service & Collections
SouthernWine and Spirits
05.2006 - 05.2010
Associate of Arts - Medical Administration
Heald College