Summary
Overview
Work History
Education
Skills
Timeline
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Yvonne Puentes

Houston,TX

Summary

Organized and efficient Data Entry Clerk with more than 20 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.

Overview

15
15
years of professional experience

Work History

Fraud Detection Representative

PSCU
05.2023 - Current
  • Assist cardholder/financial institutions with lost or stolen card reports.
  • Monitor and analyze transactions to detect suspicious activity and protect member accounts and assets.
  • Accurately update cases with proper notes/status depending on response from cardholders

Senior Customer Support Specialist

Vroom
05.2021 - 12.2022
  • Actively listened to customers, handled inquiries and suggestions courteously and professionally.
  • Worked heavy caseloads, created cases for issues such as deliveries, warranties, contracting, trade-in payoffs, titles and registration concerns.
  • Gathered with cross-functional teams across the business to ensure the elimination of roadblocks towards a positive customer experience.
  • Expert in escalated calls, emails and exceeded daily QA goals.

Customer Service Analyst

Power Wizard\Gexa Energy
10.2019 - 03.2020
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered product and service questions, suggesting other offerings to attract potential customers.

Dispatch Coordinator & Administrative Assistant

Ameritex Imaging & Services
03.2019 - 09.2019
  • Responded to high volume of phone and email requests to provide logistics information.
  • Organized paperwork and explained individual job parameters for each assignment.
  • Monitored driver locations in field and solved discrepancies to keep team on-track.
  • Maintained payroll information by collecting, calculating, and entering data into the payroll system as well as retrieving data when necessary.

Accounting Clerk & Senior Administrative Assistant

Gainsborough Waste & Texas Outhouse
09.2008 - 11.2018
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.
  • Input high volume of monthly invoices with consistent accuracy.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Managed accounts payable and receivables and payroll.
  • Processed, posted customer payments and explained account billing questions/concerns.
  • Organized and analyzed major (VIP) customer accounts for five Sales Representatives while displaying a professional relationship and creating an atmosphere of trust.
  • Entered daily reports and service orders, responsible for over 70 accounts plus, daily.
  • Trained new customer service representative employees.

Education

Diploma - Medical Assistant

Remington College
Houston, TX
07.2009

Associates Degree - Accounting And Automated Office Systems

Interactive College of Technology
Houston, TX
04.2006

Skills

  • Accuracy and Attention to Detail
  • Systems and Software Expertise
  • 60WPM\Ten Key by Touch
  • Organizational and Time Management Abilities
  • Paperwork Processing
  • Records Management

Timeline

Fraud Detection Representative

PSCU
05.2023 - Current

Senior Customer Support Specialist

Vroom
05.2021 - 12.2022

Customer Service Analyst

Power Wizard\Gexa Energy
10.2019 - 03.2020

Dispatch Coordinator & Administrative Assistant

Ameritex Imaging & Services
03.2019 - 09.2019

Accounting Clerk & Senior Administrative Assistant

Gainsborough Waste & Texas Outhouse
09.2008 - 11.2018

Diploma - Medical Assistant

Remington College

Associates Degree - Accounting And Automated Office Systems

Interactive College of Technology

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Yvonne Puentes