Summary
Work History
Education
Skills
Timeline
Generic

Yvonne Rivera

San Bernardino,United States

Summary

Dynamic customer service professional with a proven track record at Home Depot, excelling in conflict resolution and team collaboration. Skilled in food safety and sanitation, I enhance customer satisfaction through effective communication and management. Recognized for fostering loyalty and maintaining high standards in service quality, ensuring optimal store performance.

Work History

Baker's Drive Thru

Management
Yucaipa, CA
2022 - 2025
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.

Customer Service Supervisor

Home Depot
Hemet, CA
2016 - 2021
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
  • Special orders, delivery set ups, returns desk as well as answering calls and customer service
  • Also part of safety team

Key Holder

Susies Deals
Cerritos, CA
2010 - 2012
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.

Education

General Studies

Banning High School
Banning, CA
06.2025

Skills

  • Team player
  • Customer service
  • Active listener
  • Food safety and sanitation
  • Oven operation
  • Food safety
  • Management
  • Portion control
  • Stock rotation

Timeline

Baker's Drive Thru

Management
2022 - 2025

Customer Service Supervisor

Home Depot
2016 - 2021

Key Holder

Susies Deals
2010 - 2012

General Studies

Banning High School

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