Yvonne Rivera
Aventura,FL
Summary
Dynamic professional with extensive experience at JW Marriott Turnberry Miami, excelling in customer service and relationship building. Proven ability to enhance team productivity and implement effective strategies. Bilingual and consistently deliver exceptional guests experiences while resolving customer inquiries efficiently.
Overview
13
13
years of professional experience
Work History
Retail Sales Associate - Ambassador/Trainer
JW Marriott Turnberry Miami
12.2018 - Current
- Provide exceptional customer service, addressing inquiries and resolving issues promptly
- Knowledge of product features in each assigned store to enhance customer engagement
- Assist in visual merchandising, creating product displays to attract customers
- Processing of transactions accurately using Micro point-of-sale system, ensuring efficient checkout experience
- Ambassador & Trainer for Retail Department, liaison associate for team to provide understanding of procedures and policies by maintaining effective working relationship with all associates to insure that the store standards are completed
- Responsible for sending bi-weekly replenishment order to Management for Hotel Gift Shop
- Work with Retail Team to tag and display merchandise once it has been received
- Communicate daily current department info to the team via group text and company Daily Rehearsal
- Assist Golf Department with Tee Times, answering calls and engage with our club members and guests regarding rates, instructors and all other golf related infomation
Registry Manager
Babies "R" Us
11.2017 - 06.2018
- Oversaw daily operations of registry department, ensuring outstanding customer service and support
- Trained and mentored staff on registry systems and customer engagement techniques
- Implemented process improvements to enhance efficiency in registry management procedures
- Collaborated with cross-functional teams to develop promotional strategies for registry services
- Made sure we delivered a superior Registry experience to our customers through suggestive selling techniques that would result in Sales
- Huge part of my position was also making sure the consultants were promoting and selling our service programs (Credit Card, Rewards Program, Protection Plans etc)
- Ultimate goal was to create an emotional connection with everyone involved with the arrival of the new baby and have these customers for life
Registry Supervisor
Babies "R" Us
11.2016 - 11.2017
- Similar tasks and responsibilities of Manager
- Trained and mentored team members on registry software and best practices
- Supervised daily operations of registry department, ensuring exceptional customer experience
- Led initiatives to enhance team productivity, resulting in improved departmental performance
- Resolved customer inquiries efficiently, maintaining a high level of satisfaction with registry services
- Ask appropriate questions to determine the products to recommend to our customers that they would need for the new addition to their family
Baby Registry Consultant
Buy Buy Baby
02.2016 - 11.2016
- Guided clients in selecting essential baby products tailored to individual needs and preferences
- Developed and maintained comprehensive knowledge of current baby trends and product features
- Provided personalized consultations to enhance customer experience and satisfaction.
- Collaborated with team members to streamline registry processes and improve service delivery
- Key goal was to provide personalized service to assist in creating a useful and complete registry of baby items
- Required to have a high degree of product and service knowledge well as excellent customer service and selling skills
- Perform regular updates 2 times per week to track items purchased from each registry
- Perform Sales Associate tasks and any additional duties as required daily
- Resolve guest issues as necessary to ensure customer satisfaction. Escalate major issues to senior management
- Shortly after this position I relocated to South Florida
Brand Ambassador (Seasonal Position)
Banana Republic
11.2015 - 01.2016
- Trained new team members on product knowledge and effective sales techniques
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience
- Trained new brand ambassadors, ensuring consistency and quality in brand representation
Office Assistant
Fit For Commerce
02.2015 - 06.2015
- Assisted in onboarding new staff by facilitating training sessions on tools and procedures
- Maintained confidentiality in handling sensitive information while performing administrative tasks
- Prepared and edited documents to produce precise, accurate and professional communication
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace
- Implemented filing system improvements, enhancing document retrieval efficiency and organization
Business Manager at Bloomingdale's
Estee Lauder Cosmetics Ltd
04.2013 - 01.2015
- Led cross-functional teams to drive strategic initiatives and improve operational efficiency
- Managed budgeting processes, ensuring alignment with corporate financial goals and objectives
- Mentored junior staff, fostering professional growth and enhancing team productivity
- Increased overall team productivity by fostering a positive work environment and providing effective leadership
- Coordinated team schedules to keep shifts properly staffed during busy periods
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently
- Enhanced customer satisfaction, providing personalized service solutions based on client feedback
- Boosted team morale and productivity by implementing regular feedback sessions and recognizing outstanding performances
- Merchandising and Weekly Inventory of counter
- Led and motivated my team to deliver and meet their goals while providing exceptional Customer Service.
- Proactively prepare for events such as Gift with Purchase, Holiday Sets, Store Promos, etc
Education
Associate of Arts -
Felician University
Lodi, NJSkills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Time management
- Cash handling
- Customer engagement
- Relationship building
- Phone etiquette
- Bi-Lingual
Languages
Spanish
Full Professional
Timeline
Retail Sales Associate - Ambassador/Trainer
JW Marriott Turnberry Miami
12.2018 - Current
Registry Manager
Babies "R" Us
11.2017 - 06.2018
Registry Supervisor
Babies "R" Us
11.2016 - 11.2017
Baby Registry Consultant
Buy Buy Baby
02.2016 - 11.2016
Brand Ambassador (Seasonal Position)
Banana Republic
11.2015 - 01.2016
Office Assistant
Fit For Commerce
02.2015 - 06.2015
Business Manager at Bloomingdale's
Estee Lauder Cosmetics Ltd
04.2013 - 01.2015
Associate of Arts -
Felician University