Yvonne Roberts

• Trained for Medical Support Assistant/Teleretinal and Teledermal Screening
• Completed TMS Training for Telehealth Clinical Technician including such courses as Introduction to Telepresenting,System Based Telepresenting- all systems of the human body
• Trained in Introducing and Integrating Virtual Care Practices; Telehealth Emergency Handoff procedures
• Trained in National Standardized Scheduler Onboarding Program, Synchronous Virtual Health Care Provider and Virtual Best Practices

• Performed preparation of samples and tested for PCR analysis for Covid 19, Influenza A and B, MRSA, Mycobacterium Tuberculosis, Clostridium difficile, Carbapenem Resistant Enterobacteraciae on the Cepheid Infinity 80
• Performed preparation of samples and tested for various Respiratory and Gastrointestinal viruses on the Biofire instrument
• Operated and troubleshooted the Cepheid Infinity 80 and Biofire Instruments
• Maintained and completed Quality Control for the Molecular Laboratory
• Advised manager as supplies were needed from the cartridges for Cepheid Infinity to pouches and panels for the Biofire Instrument
• Interacted with the VISTA Laboratory information system for data entry and retrieval and download of patient results
• Reported and recorded critical values to Infection Control and health providers and local health agencies as needed
• Assisted providers with regard to results over the phone or through Teams and e-mail addressing their inquiries and concerns for result reporting.
• Enhanced laboratory efficiency by implementing advanced molecular techniques and protocols.
• Increased accuracy of test results by maintaining strict quality control measures throughout the testing process.

Telephone,chat,e-mail support for BD Veritor Plus analyzer and its various products including the SARS Cov-2 testing platform.

Complaint/Non Complaint handling - Documentation and follow up with customers utilizing the Servicemax and Salesforce software entry systems.

Troubleshooting the instrumentation and products affiliated with the Veritor Plus analyzer.

Timesheet entry through SAP Fieldglass

• Maintained and completed Quality Control for Microbiology and Serology and the monthly review of the laboratory's data
• Operated and maintained various automated instruments such as MicroScan Walkaway and BD Bactec FX blood culture monitoring system
• Kept an inventory of supplies from media to reagents and various test kits
• Interacted with Laboratory Information Systems such as Meditech and Sunquest and Cerner for data entry and retrieval and download of patient results
• Reported and recorded critical values to health care providers and local health agencies
• Participated and compiled data for Infection Control on a daily and monthly basis.
• Reduced turnaround time for test results by efficiently processing specimens and maintaining optimal instrument performance.
• Collaborated with interdisciplinary healthcare teams to provide timely and accurate data for patient treatment plans.

Same as the previous Engagement Specialist Description

• Weighed and processed food and water samples for analysis
• Prepped and diluted samples in buffers for plating to petrifilm and agar media to rule out coliforms, E.coli 0157:H7, yeast and mold and anaerobic bacteria, etc
• Calibrated balances and ph meter
• Performed weekly environmental monitoring within the laboratory
• Prepared various selective media and enrichment broths to rule out Salmonella and E.Coli

Showcased various food products to shoppers via a display table.

Engaged with customers answering questions and distributing samples.

Provided product coupons and learning materials to promote sales of the food products from cookies, candy, liquid refreshments to preparing dinner meals.

Performed food preparation and sanitation as necessary to conduct the demos.

• Performed daily quality control checks for reagents, media and instruments as required by laboratory protocol and SOP's
• Collaborated with interdisciplinary teams for improved patient care, providing timely and accurate diagnostic data.
• Operated and maintained various automated instruments such as MicroScan Walk Away
• Helped maintain an inventory of supplies
• Performed rapid tests to rule out bacterial pathogens and viruses
• Generated worksheet logs, pending lists and final reports for patient samples
• Interacted with the Laboratory information system by data entry, retrieval and downloading patient results
• Reported and recorded critical values to health care providers and official city and state health agencies.