Yvonne Salas
Magnolia,Texas
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Bilingual Analyst
Cummins Inc.
10.2021 - Current
- Answered incoming calls from customers that needed assistance purchasing Fleetcals & Zapits
- Helped transfer the customers to the correct department when they weren't calling for Fleetcals or Zapits
- Used Marketplace to locate the customer's account to process orders
- Software used to receive phone calls is Cisco Finesse
- Used Teams chat to communicate with other employees and our Supervisor
- Used Outlook email to process incoming orders sent via email
- Orders must be submitted accurately per customers request and information provided to bill under the correct account.
Bilingual Customer Service Representative (Remote)
Maximus
04.2021 - 07.2021
- Used Amazon Workspace software and Genesys Cloud
- Answered incoming calls from customers that needed assistant locating a vaccine near them
- Read through the scripts provided
- Input contact's name and phone number into the notes
- Assist with time keeping for our employees and staying on track with each person in the assignment
- Help provide additional information the customer asked for by locating the correct script
- Input daily sign in for our timesheet and also any daily updates in the scripts we signed off to confirm we understood the changes
- Used Teams chat to communicate with other employees and our Supervisor for the project.
Staffing Agency- Patient Business Representative
Dean's Professional Services
01.2021 - 04.2021
- Operate with the EPIC System
- Assist with time keeping for our employees and staying on track with each person in the assignment
- Make sure the patients are checked in
- Verify the patient's information matches in the EPIC system
- Assist with helping the patients get to their next destination to get the Covid Vaccine
- Ensure all consent forms are completed, signed and scanned into the EPIC System
- Make sure the complete desk is sanitized and cleaned for the next business day
- Help provide additional document information the patient's need to be informed.
Dispatcher/ Office Manager/ Assistant
Pratt-Hubb Logistics LLC
07.2019 - 12.2020
- Invoicing all BOL's that we gather from the drivers completed delivery
- Make sure the schedules are up to date
- Scan all incoming receipts and file them accordingly
- Respond to incoming emails from brokers
- Label all the rate cons
- Assist with time keeping for our employees and staying on track with each person
- Make sure office is clean for any upcoming meetings with clients
- Schedule appointments to meet with new hires.
Sales Supervisor
Spencer's Gift Store
10.2017 - 07.2019
- Maintaining the store cleaned, organized, and having all the products out on the floor
- Opening all the registers before the store is opened and Closing the store accordingly
- Ensuring the registers have enough change for the day
- Monitoring the floor and Greeting guest
- Making sure the daily planner for the day was completed for each Sales Associate tasks for the day.
Receptionist
The Footwellnesscenter
06.2016 - 01.2019
- Answering incoming and making outgoing phone calls
- Set up appointments for patients
- Maintaining the office and my area clean
- Multi-tasking
- Working at a fast-paced environment
- Greeting the patients
- Calling patients to confirm their appointments
- Billing patients
- Contacting insurance companies to get benefits for patients
- Plugging in insurance payment to patients accounts
- Filing patients charts.
Education
High School Graduate -
Cy-lakes High School
01.2012
Skills
- Organized; Self Starter
- Bilingual (English and Spanish)
- Quick learner with ability to adapt and multitask
- Productive and efficient
- Strong work habits with little or no supervision
- Excellent communication skills
- Confident and poised in interactions with Individuals at all levels
- Outstanding analytical skills
- Highly motivated with High energy
- Ability to coordinate efforts to meet organizational goals
- Microsoft Office, Excel, and PowerPoint
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bilingual Analyst
Cummins Inc.
10.2021 - Current
Bilingual Customer Service Representative (Remote)
Maximus
04.2021 - 07.2021
Staffing Agency- Patient Business Representative
Dean's Professional Services
01.2021 - 04.2021
Dispatcher/ Office Manager/ Assistant
Pratt-Hubb Logistics LLC
07.2019 - 12.2020
Sales Supervisor
Spencer's Gift Store
10.2017 - 07.2019
Receptionist
The Footwellnesscenter
06.2016 - 01.2019
High School Graduate -
Cy-lakes High School
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