Yvonne M. Sams

• Assisted in the development of company policies and procedures, contributing to a more organized work environment.
• Assisting in office service contracts and renewals
• Collaborated on special projects to improve overall business operations within the organization efficiently.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
• Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
• Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
• Facilitated training and onboarding for incoming office staff.
• Enhanced executive productivity by managing email correspondence and prioritizing critical issues.
• Seamlessly interacted with colleagues to plan and complete special projects.
• Offered assistance, collaboration and clerical support to auditors throughout entire review process.
• Implemented updated policies and practices for organization and monitored effect.
• Increased productivity with the implementation of digital tools for document management and collaboration.

• Managed complex daily operations for a growing small business, including scheduling appointments, coordinating supplies/materials, and organizing workflows to ensure efficient leadership preparation and informed decision-making.
• Served as primary point of contact for key vendors, suppliers, and service partners; maintained credit accounts, oversaw contracts, and built positive relationships to support smooth operations and cost-effective procurement.
• Coordinated onboarding for new hires, including training 2 office employees, equipment setup, and resource allocation.
• Oversaw office environment needs, including ordering supplies, maintaining organized filing systems, and reconciling financial/administrative records in QuickBooks.
• Handled confidential customer and financial information with discretion, including invoicing, collections, disputed invoices, and payment plans.
• Promoted business through multi-channel initiatives and established repeat client contracts, demonstrating strong communication and relationship management skills.
• Anticipated operational needs and proactively resolved issues to support leadership and team goals.

• Provided administrative support in a self-managed role, maintaining 100+ vendor accounts with high attention to detail and confidentiality.
• Recovered accounts for 6 to 18 month old deductions that totaled over $20,000 by getting repayment or appropriate backup within few months.
• Drafted and managed correspondence, invoices, and reports; reconciled ledgers and resolved variances to ensure accuracy.
• Maintain organized filing systems, documents, and administrative records
• Built and maintained positive relationships with clients and vendors through outbound/inbound communication, maximizing collections and compliance..
• Recorded deposit cash applied, ACH, Live checks, Lockbox, and post to General ledger
• Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
• Managed and responded to correspondence and inquiries from business customers and vendors.
• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
• Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
• Developed and maintained positive relationships with clients to maximize collections.
• Followed up overdue payments and payment plans from clients to establish good cash flow.
• Utilized Microsoft Office Suite (Word, Excel, Outlook) and Dynamics NAV for data entry, reporting, and account management.

• Monitored progress and documented patient health status changes to keep care team updated.
• Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
• Supervised daily activities and provided assistance to staff.
• Assisted disabled clients to support independence and well-being.
• Established trust, reliability, and held personal information confidential.
• Managed over 4-5 residents daily tasks with assistance of team
• Assisted disabled clients to support independence and well-being

• Supported store leadership in a high-volume retail environment, assisting with daily functions, employee direction (50+ staff), inventory flow, and customer engagements.
• Oversee office supplies, equipment, and general work environment needs
• Coordinated logistics, receiving, and team scheduling; trained/mentored employees and resolved conflicts to maintain operational efficiency.
• Managed front-end operations, including customer service, returns, and policy communications, while prioritizing multiple tasks in a fast-paced setting.
• Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
• Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
• Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
• Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.

During my service, attended regular battle assemblies while being employed for Kroger and completing my degree. Honorable discharge.

• Provided administrative support to leadership in a medical combat support unit, maintaining confidential records, inventory, and supply reports.
• Coordinated materials, verified contracts, and ensured accurate storage/documentation under tight deadlines.
• Reviewed and verified quantities received against bills of lading, contracts, purchase requests and shipping documents.
• Coordinate logistics, vendors, and materials
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Managed inventory and part ordering process for fleet of vehicles