YVONNE SANTELLANO
Fresno,CA
Summary
Dynamic professional with extensive experience in logistics and customer service, notably at Select Business Systems. Proven track record in performance enhancement and team management, driving profitability through effective resource allocation. Skilled in route optimization and problem-solving, ensuring timely deliveries while maintaining a clean driving record.
Overview
16
16
years of professional experience
Work History
Delivery Courier Driver
Mail Dispatch LLC
Fresno, California
07.2022 - 11.2025
- Delivered medical pharmaceutical packages efficiently to various locations within tight timeframes.
- Communicated with customers to confirm delivery details and resolve issues promptly.
- Loaded and unloaded packages safely, ensuring proper handling of fragile items.
Customer Service Rep.
Blue Diamond Almonds
Sanger, CA
08.2015 - 11.2024
- Assist in receiving, grading, weighing, separation and delivery of almonds
- ASVP Certified (Almond Sampling Verification Program)
- Maintain a clean environment via USDA standards
- Yard truck & forklift experience.
Dealer Services Coordinator
Manheim Central California
Fresno, CA
10.2014 - 08.2015
- Assist all franchise and independent dealers with reserving assigned numbers, flooring of vehicles, closing offers, and transportation.
- Assist with high-end commercial accounts.
- Perform reports such as sell nets, buy nets and sales summaries.
- Managed communication between dealers and internal teams to resolve inquiries promptly.
Director of Operations
Select Business Systems
Fresno, CA
03.2012 - 10.2014
- Directly manage the operations of the service department, as well as assist with the admin department. When needed, in our Fresno and Central Coast locations.
- Maintain a superior level of customer service and satisfaction with our client base, as well as our vendors.
- Perform a profitability analysis on client equipment to ensure our company is profitable, and clients are saving money.
- Ordering of all equipment, supplies, parts, and additional items needed to maintain a working environment.
- Assist in contract administration.
- Assist sales personnel, upselling.
- Keep business policies intact, and disciplinary actions.
- Directed team operations to ensure smooth workflow across departments.
- Implemented process improvements to enhance operational efficiency and effectiveness.
- Coordinated resource allocation to optimize project timelines and deliverables.
Team Leader
Fresh & Easy Neighborhood Market
Fresno, CA
12.2009 - 03.2012
- Managed and directed staff, assistant to the Store Manager.
- Quality Control
- Logistics and receiving of goods.
- Loss Prevention.
- Supplied daily reports to the corporate office.
- Maintaining a clean and spotless environment for our customer base.
- Led team in daily operations and ensured efficient workflow.
- Oversaw cash handling procedures and managed register operations.
- Delegated daily tasks to team members to optimize group productivity.
- Performed overnight resets, implemented planograms, tag placement, shelving changes and restocking products.
Education
High School Diploma -
Washington Union HS
Fresno, CA06-1981
Skills
- Customer service
- Communication skills
- Distribution
- Logistics
- Quality control
- Staff management
- Performance enhancement
- Teamwork
- Sales
- Data analysis
- Profit driving
- Cost-cutting
- Yard truck operation
- Forklift operation
- Vehicle operation
- Package handling
- Route optimization
- Delivery documentation
- Problem solving
- Time management
- Smartphone usage
- Package pickup and delivery
- Delivery transport
- Clean driving record
References
Available on request
Timeline
Delivery Courier Driver
Mail Dispatch LLC
07.2022 - 11.2025
Customer Service Rep.
Blue Diamond Almonds
08.2015 - 11.2024
Dealer Services Coordinator
Manheim Central California
10.2014 - 08.2015
Director of Operations
Select Business Systems
03.2012 - 10.2014
Team Leader
Fresh & Easy Neighborhood Market
12.2009 - 03.2012
High School Diploma -
Washington Union HS