Yvonne Sayer
Assistant Store Manage r
Oak Harbor,WA
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Dollar Tree
02.2014 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Walked through store areas every Timeframe to identify and proactively resolve issues negatively impacting operations.
- Approved regular payroll submissions for employees.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Education
High School Diploma - All
Sequim Senior High School
Sequim, WA06.2001
Skills
- Sales Expertise
- Records Maintenance
- Time Management
- Order Management
- Strategic Planning
- Customer Service
- Goals and Performance
- Sales Strategies
- Staff Supervision
- Product and Service Sales
- Employee Scheduling
- Issue Resolution
- Sales and Marketing
- Staff Management
- POS Systems Operations
- Assignment Delegation
- Store Opening and Closing
- Process Improvement
- Verbal and Written Communication
- Customer Service Management
- Inventory Counting
- Hiring and Training
- Pricing and Markdowns
- Microsoft Office Suite
- Regulatory Compliance
- Work Planning and Prioritization
- Customer Experience
- Performance Monitoring and Evaluation
- Human Resource Policies
- Inventory Control
- Coaching and Mentoring
- Attention to Detail
- Incident Reports
- Transaction Processing
- New Hire Training
- Program Optimization
- Strategic Merchandising
- Vendor Management
- Program Administration
- Shift Scheduling
- Stock Rotation
- Database Management
- Customer Relations
- Cash Auditing
- Retail Operations
- Sales Techniques
- Sales Growth
- Customer Inquiry Response
- Desktops, Laptops and Mobile Devices
- Records Organization and Management
- Inventory Tracking and Management
- Policy Development and Enforcement
- Mathematical Calculation and Reasoning
- Management Training
- Answering Customer Questions
- Corrective Actions
- Payroll Administration and Timekeeping
- Manage Operations
- Shrink Minimization
- Leadership
Timeline
Assistant Store Manager
Dollar Tree
02.2014 - Current
High School Diploma - All
Sequim Senior High School