Yvonne Schaefer
RN, CCM
335 Hills Bay Drive, Davenport, FL, 33896 USA,Florida
Summary
Patient centric Registered Nurse with dynamic interpersonal and
self-presentation skills. Telehealth educator with 19 years of Specialty Pharmacy experience.
Passionate about providing complete and quality care to patients, families, and Physician.
Authorized to work in the US for any employer
Overview
33
33
years of professional experience
1
1
Certification
Work History
Healthcare Advocate
Evernorth Care Group
Orlando, FL
11.2022 - 06.2024
- Obtained patient feedback from over 200 patients to provide appropriate recommendations to improve patient services.
- Duties included looking over insurance claims and helping patients compile the right documents and applicable Providers and procedure. records, communicating with health care professionals in local or out of area to determine right place for patients to receive care and contacting insurance companies to discuss any additional or alternative options appropriate for Team Member.
- Promoted patient well-being through empathetic communication, advocacy, and personalized care planning.
- Facilitated seamless transitions between care settings by coordinating necessary resources and support services.
- Identified potential barriers to optimal health outcomes for high-risk populations; developed targeted interventions that addressed these challenges headon.
- Reviewed applications and screened patients to determine eligibility for medical and disability assistance.
- Assisted patients in obtaining necessary medications, maximizing adherence to prescribed treatment regimens for improved health outcomes.
RN Case Manager
Elevance Health
Indianapolis, IN
09.2021 - 08.2022
- Casemanaged 30 members with dual diagnosis for Elevance Health, formally known as Horizon BCBS.
- Created care plans and Provided coaching implemented motivational interviewing techniques, creating goals to encourage and support the members.
- Addressed Health care literacy deficits and Social Determinants of Health.
- Advocated for patients' rights and preferences, working diligently to align care with individual values and goals.
- Enhanced patient satisfaction with empathetic communication and timely updates on care progress.
- Advocated for patients with insurance companies, securing coverage for necessary treatments and medications.
- Evaluated the effectiveness of implemented interventions periodically, adjusting treatment plans as needed to promote optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Streamlined discharge planning, ensuring patients receive necessary resources and support for recovery at home.
- Conducted thorough assessments of patients' needs, enabling more accurate diagnoses and targeted interventions.
RN
Maxim Healthcare Serivces
Winter Park, FL
09.2008 - 06.2015
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
- Managed patient caseloads effectively, ensuring timely interventions and thorough follow-ups to mitigate potential complications.
- Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.
- Utilized advanced clinical skills such as wound care management or IV therapy administration, leading to faster recovery times for patients treated under my supervision.
- Coordinated discharge planning efforts with social workers, case managers, and other multidisciplinary team members for smooth transitions posthospitalization.
Nurse Clinician RN
Accredo Health Group, Inc.
Orlando, FL
10.2005 - 05.2015
- Telephonic care of patients with Chronic disease states ( Hepatitis, HIV, Multiple Sclerosis, RA, Psoriasis,Psoriatic Arthritis Infertility, Bleeding disorders and other rare diseases.)
- Delivered high-quality patient education on various topics related to disease management, self-care techniques, and preventative measures.
- Education and counseling on Biologic therapies to improve medication compliance and patient adherence
- Reporting of Adverse Events. REMS programs and Therapeutic drug monitoring.
- Use of Microsoft products
- Mentorship and Preceptor experience.
- Developed individualized care plans for patients, resulting in improved health outcomes and patient satisfaction.
- Evaluated the effectiveness of implemented interventions using data-driven approaches that allowed for continuous improvements in patient care.
- Improved patient safety by conducting regular risk assessments and initiating appropriate interventions as needed.
- Evaluated patient histories, complaints, and current symptoms.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
- Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
Urgent Care Lead Registered Nurse
Orlando Health Physician Associates
Orlando, FL
06.2000 - 06.2005
- Supervised colleagues In high volume Urgent Care Setting on weekends and Holidays
- Provided leadership during emergency situations, guiding staff in prioritizing patient needs and delivering rapid response interventions.
- Streamlined workflow processes to increase efficiency and reduce staff burnout.
- Raised morale among nursing staff through effective communication, teamwork, and recognition of individual achievements.
- Improved patient outcomes by implementing evidence-based nursing practices and protocols.
- Served as liaison between physicians and patients, ensuring clear communication and understanding of treatment plans.
- Participated in continuing education opportunities to stay current on industry advancements and enhance clinical expertise continually.
- Conducted quality improvement initiatives to identify areas for process improvement and implement best practices.
- Educated patients on disease management strategies, empowering them to take active role in their own healthcare journey.
- Championed patient advocacy, addressing concerns promptly and working toward satisfactory resolutions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Educated family members and caregivers on patient care instructions.
Woman's Surgical Nurse
Orlando Health Winnie Palmer Hospital for Women & Babies
Orlando, FL
04.1991 - 06.1993
- Educated patients on proper post-operative care routines, reducing likelihood of complications or readmissions.
- Safe Sitter Instructor.
- Established trust with patients undergoing surgery through attentive listening skills and personalized attention during consultations and followups.
- Maintained accurate documentation of surgical procedures, promoting clear communication among healthcare providers regarding patient progress.
- Expedited discharge processes by coordinating necessary resources such as home health services or physical therapy referrals for recovering patients.
- Created warm, supportive atmosphere to keep patients feeling safe and comfortable immediately before and after surgery.
- Increased patient satisfaction scores by providing compassionate and empathetic care during pre-and post-operative periods.
- Participated in quality improvement initiatives within surgical department, identifying areas for enhancement and implementing necessary changes.
Education
Diploma in Nursing -
La Roche University
9000 Babcock Blvd, Pittsburgh, PA 1523701.1991
RN Diploma - Nursing
Sewickley Valley Hospital School of Nursing
420 Rouser Rd Coraopolis, PA 1510801.1991
Certification
January 2021 to April 2023
Licensure Compact
BLS
Nurse Licensure Compact (NLC)
Certified Case Manager
CPR Certification
Certified Case Manager
August 2021 to May 2026
AED Certification
Timeline
Healthcare Advocate
Evernorth Care Group
11.2022 - 06.2024
RN Case Manager
Elevance Health
09.2021 - 08.2022
RN
Maxim Healthcare Serivces
09.2008 - 06.2015
Nurse Clinician RN
Accredo Health Group, Inc.
10.2005 - 05.2015
Urgent Care Lead Registered Nurse
Orlando Health Physician Associates
06.2000 - 06.2005
Woman's Surgical Nurse
Orlando Health Winnie Palmer Hospital for Women & Babies
04.1991 - 06.1993
Diploma in Nursing -
La Roche University
RN Diploma - Nursing
Sewickley Valley Hospital School of Nursing
January 2021 to April 2023
Licensure Compact
BLS
Nurse Licensure Compact (NLC)
Certified Case Manager
CPR Certification
Certified Case Manager
August 2021 to May 2026
AED Certification
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