Yvonne S. Enriquez
Phoenix
Summary
Dedicated HR Benefits Manager driven to continuously learn and advance in the field of Human Resources. Strong background in Retirement, Benefits, Payroll, Coordinating, Public Speaking, and Employee relations. Possesses a diverse skill set that allows for effective multitasking and seamless transition between roles. Known for quickly grasping new processes and consistently seeking opportunities to enhance efficiency and productivity. Committed to working smarter and continuously improving processes to drive success within the organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
HR Benefits Manager
Haydon Building Corporation
07.2023 - Current
- Mange the design, implementation, administration, communication, and ongoing evaluation of the organizations benefits programs, policies, procedures to align with company goals and competitive practices
- Manage benefits planning, programs, SOPs including health and wellness, retirement, and LOA
- Review and modify existing programs and training to ensure utilization, effectiveness, and consistency
- Build relationships with third party to negotiate benefits plans and resolve discrepancies or issues
- Develop and maintain up to date utilization data and create executive summary dashboards
- Ensure department milestones and goals are met
- Maintain knowledge and compliance with federal, state, and local laws
- Administer employee savings plans to include 401K, HSA
- Maintain knowledge of trends, developments, and best practices in benefits administration
- High work ethic, respectful, and ability to maintain confidentiality
- Strong written, presentation, and verbal communication skills
- 10% travel as needed to local construction sites for training
- Perform other duties or special projects as assigned
Benefits Administrator
Corbins Electric
03.2022 - 07.2023
- Enter new hire enrollments in Spectrum system
- Complete separations through xalt system
- Closed out benefit enrollments upon separation, terminate I9
- Coordinate Open Enrollment with vendors, and job sites
- Coordinate new hire benefit eligibility
- Administrate FMLA coordination, Sent out forms to employees
- Reach out to superintendents and managers for update on employees absence
- Monitor FMLA applicants for reinstatement, eligibility and hours used within the 12 month rolling calendar year
- Coordinate benefit deductions and payroll benefit repayment plans
- Administered company work vevo page under benefits, news, updates and reminders
- Pay monthly and weekly premiums for vendor invoices to the company
- Work closely with accounting to get the bills paid
- Administered years of service awards and monitor birthdays to send out cards
- Order anniversary Awards through contracted administrator
- Manage work HR email inbox with questions on benefits, referrals, password resets, and other HR related questions
- Submit weekly 401k uploads
- Update weekly 401k changes to contributions
- Audit 401k terminations and loan payoffs
- Manage wellness program and track biometric screening reports
- Apply discount to premiums that completed wellness registration
- Answer benefit and payroll questions
- Attend to employees as they come in to the office for assistance
HR Analyst
Arizona Department of Economic Security Department of Benefits and Medical
02.2022 - 10.2022
- Conduct quality assurance reviews for all personnel and classification actions submitted, i.e., new hires, promotions, transfers, resignations, voluntary grade demotions, special assignments, reallocation and establishment of positions
- Conducts NEO, I9, background checks
- Review existing Org Charts for updates
HR Analyst
Corrections
07.2019 - 10.2021
- Process retirement applications to present to local Corp Board panel
- Retrieve all documents required to complete retirement packets
- Travel to Arizona Prison complex to Instruct Pre-Retirement Seminars, and Retirement Benefit seminar
- Process refund request for PSPRS and Nationwide vendors
- Order Retirement Certificates for members
- Process Membership forms on PSPRS portal Demographics
- Logged all retirement, refunds, and Cancer enrollment forms in DOC logs
- New Hire Orientation Presentation of Benefits, Wellness program, and Employee Assistance program
- Answer phone calls with retirement questions
- Assist Corp Board Secretary with meeting minutes and monthly Agendas
- Coordinate with Complex HR on Leave Without pay status for bi-weekly reporting
- Assist benefits team with questions regarding eligibility, billing, and ADOA resources
- Assist benefits team during Open Enrollment
- Process RASL applications for retirees with 500 or more hours
- Completed LEAD Essentials training
- Process payroll ending verification under ASRS Portal
- Process refunds under ASRS portal
- Assist with benefit appeals
- Assist with DAL and LWOP questions and forms
- Audit FMLA paperwork for processing
- Assist with completion of webinar for retirement seminars and new hire benefit seminar (NEO)
Member Services Rep II
Arizona Department of Administration Benefits Division
01.2015 - 06.2019
- Inbound/outbound calls regarding benefit questions
- Data Entry - daily processes data entry for new hires/Qualified Life Events
- Letters for QLE's missing information
- Assessing analyzing and problem solving
- Weekly prepares RK refund requests to adjust member's payroll (to update member's information code type before payroll runs)
- Term Report (Weekly) - reviews the termination reports and processes employee termination
- Premium Billing Termination Report
- Process termination of benefits for members on Leave without Pay (LWOP), mail out termination letters to members and notify vendors
- Back-Up for benefits issues email support
- Direct Pay Age-In Reports (reviews/terms/collects outstanding premiums) for retiree and Long Term disability members
- Appeal Notices - prepares appeal notices and mails appeal notices to members (approved/denied)
- Walk-In's assisting employees, Retirees, and members that lost employment
- Collections open invoices and members with Medicare unable to retro terminate coverage
- Coordinate with Attorney General's Office to collect monies from retiree's/LTD recipients
- Aging reports for retiree LTD billing
- New Cobra enrollments, changes, and Cobra billing/aging reports
- Pre-retirement seminar instructor every month for employees that are planning to retire Phoenix and Tucson
- Prepare welcome packets, coordinate with Presenters the date and Agenda for the Seminar Facilitating the meetings each month
- Create Standard work for daily work load
- Organize Team Metrics/Performance board by recording weekly numbers such as (forms received) QLE's, Retiree's, COBRA, Phone stats, and Walk In's
- Help Organize training Metric for team skills
- Assist Manager in interviewing potential candidates for the Member services position
- Assisted in reviewing resumes
- Train new employees on daily tasks
- Work closely with State of Arizona insurance vendors UHC, BCBS CIGNA and Aetna for eligibility, claims and insurance policy
Education
BACHELORS - BUSINESS IN HUMAN RESOURCE MANAGEMENT
University of Phoenix
Tempe, AZ03.2025
RESOURCES OF MANAGEMENT CERTIFICATE - Human
University of Phoenix
Phoenix, AZ09.2022
EQUIVALENCY DIPLOMA -
South Mountain High School
Phoenix, AZ05.2001
Skills
- Bilingual English/Spanish
- Ability to Prioritize and Manage Assignments
- Excellent Customer Service Skills
- Strong Written and Verbal Communication Skills
- Multi-Tasked Oriented
- Time Management
- Highly Organized
- Skilled at Learning New Concepts Quickly
- Working Well Under Pressure
- Proficient in Word
- Proficient in Excel
- Proficient in Power Point
- Proficient in Claimtrack
- Proficient in Outlook
- Proficient in Magellan Provider
- Proficient in AHCCCS Online
- Proficient in CIS (State System)
- Proficient in I Onyx (CVS CareMark)
- Proficient in HMS
- Proficient in IGGI
- Proficient in State Roster
- Proficient in HRIS
- Proficient in AFIS
- Proficient in Quick Books
- Proficient in Gmail Google
- Proficient in OnBase
- Proficient in Cherwell Service Management
- Proficient in PSPRS Portal
- Proficient in ASRS Employer Portal
Certification
Human Resources Management Certificate
Personal Information
Title: Benefits Administrator
Languages
Spanish
Native or Bilingual
Timeline
HR Benefits Manager
Haydon Building Corporation
07.2023 - Current
Benefits Administrator
Corbins Electric
03.2022 - 07.2023
HR Analyst
Arizona Department of Economic Security Department of Benefits and Medical
02.2022 - 10.2022
HR Analyst
Corrections
07.2019 - 10.2021
Member Services Rep II
Arizona Department of Administration Benefits Division
01.2015 - 06.2019
RESOURCES OF MANAGEMENT CERTIFICATE - Human
University of Phoenix
EQUIVALENCY DIPLOMA -
South Mountain High School
BACHELORS - BUSINESS IN HUMAN RESOURCE MANAGEMENT
University of Phoenix
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