Yvonne Shaw

• Optimized performance regarding the welfare, training, utilization, readiness, and force development of over 2,200 enlisted medics and civilians spanning 17 medical specialties, 9 medical treatment facilities
• Provided guidance and policy interpretation
• Oversaw executive leadership's civilian staff: conducted quarterly/annual reviews, appraisals, monitors civilian employment, oversaw leave program, conducted interviews and investigations, resolved conflicts
• Executed staff orientation workshop
• Built strong internal, external and international robust training programs to strengthen investigatory skills, legal understanding, and motivational strategies.
• Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
• Developed performance metrics and dashboard interfaces to keep track of internal benchmarking and progress against goals.
• Developed comprehensive employee relations programs and initiatives to increase organizational engagement.
• Identified trends in exit interview data and developed actionable plans for addressing common pain points expressed by departing employees.
• Implemented performance evaluation processes that provided meaningful feedback to employees, contributing to ongoing professional development opportunities.
• Championed a culture of recognition by designing and implementing employee rewards programs that celebrated individual and team accomplishments.
• Facilitated communication and collaboration with employees and management to encourage teamwork and rapport.
• Managed conflict resolutions to encourage professional and positive relationships and peace and order.
• Documented and updated job descriptions as well as implemented wage surveys.
• Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
• Recruited top talent to maximize profitability.
• Liaised between multiple business divisions to improve communications.
• Reduced process gaps while supervising employees to achieve optimal productivity.
• Instructed senior leaders on appropriate employee corrective steps.

• Resolved conflicts between staff and customers swiftly and professionally.
• Managed 800 workers when performing duties in line with local and national medical regulations
• Enforced rigorous safety procedures during daily operations, creating a safe working environment for all personnel involved in the execution process.

· Directed healthcare in AF'S largest FW/3rd largest beneficiary pop/$100M budget

· Guided 600 military, civilian and volunteer workforce

· Responsible for the delivery of reliable patient care while overseeing process improvement initiatives, education and training, readiness, safety, morale, and quality of life programs

· Oversee red cross volunteers, validate daily workload, ensure staff utilized volunteers according to their skills, and abilities

· Oversaw civilian staff, conduct appraisals, tracked education and training, made recommendations to aid in personal growth and provided guidance as needed

· Drove continuous process improvement by working with mentors to identify and eliminate waste within the organization applying lean six sigma principles and methodology

· Investigated critical management concerns, assisted with the development of potential solutions and innovative business strategies, provided policy interpretation, and developed new business management approaches

· Elicited, analyzed, specified, and validated the business needs of project stakeholders

· Prototyped new procedures for the purpose of enhancing business processes