Yvonne Simmons
Buffalo,NY
Summary
I'm A Very Energetic High Energy Positive Person. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Pharmacy Technician
Walgreen's Pharmacy
11.2021 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Set up and modified patient profiles to include current medications and insurance details.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Developed and implemented improvements to pharmacy organization system.
- Coordinated verification
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Coordinated verification and filling of more than 100 daily prescriptions in high-volume specialty pharmacy environment
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality
- Collected co-payments or full payments from customers
Housekeeping Supervisor
Hampton Inn By Hilton
04.2018 - 10.2022
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports, and other business documentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Trained and mentored new staff on cleaning and safety protocols.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Communicated repair needs to maintenance staff
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas
- Conducted regular room inspections to verify compliance with housekeeping standards
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces
Customer service representative
Sun Country Cleaners
04.2017 - 04.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed customer service policies and procedures to meet and exceed industry service standards
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Investigated and resolved customer inquiries and complaints quickly
- Responded to customer requests for products, services, and company information
- Managed timely and effective replacement of damaged or missing products
- Promptly responded to inquiries and requests from prospective customers
Sandwich Artist
09.2015 - 04.2017
- Greet Customers With friendly positive smiles
- Make their sandwich according to way ask
- Follow health code
- Make sure deli and vegetables are proper temperature
- Properly rotate food using FIFO
- Properly chart & throw away anything expired
- Clean store keep it clean
- Properly keep things stocked & manage lobby to keep it up to customer liking & code standards
- Count inventory
- Count cash & make sure drawer stays at proper amount
- Knowledge of POS System
- Break down food line & store foods in appropriate temperature
- This resume is made with Free Resume App445-2698
- Kept workplace clean and organized in line with restaurant policies
- Prepared and presented food in compliance with health and safety guidelines
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products
- Prepared recipe ingredients by washing, peeling, cutting, and measuring
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
- Prepared salads, soups and sandwiches for customers
Education
High school diploma -
St. Petersburg College
St. Petersburg, FL2009
School graduate -
St. Petersburg High School
St. Petersburg, FL2008
Skills
- Safety Protocols and Risk Management
- Troubleshooting Malfunctioning Equipment
- Problem-Solving Skills
- Manual and Automated Medication Dispensing
- FDA Drug Safety Guidelines
- Pharmaceutical sales and services
- Drug inventory management
- Receiving incoming supplies
- Advanced math skills
Timeline
Pharmacy Technician
Walgreen's Pharmacy
11.2021 - Current
Housekeeping Supervisor
Hampton Inn By Hilton
04.2018 - 10.2022
Customer service representative
Sun Country Cleaners
04.2017 - 04.2019
Sandwich Artist
09.2015 - 04.2017
High school diploma -
St. Petersburg College
School graduate -
St. Petersburg High School
Similar Profiles
Erin Nicole ToneyErin Nicole Toney
Pharmacy Technician Trainee at Walgreen's Pharmacy, Remedi Senior Care PharmacyPharmacy Technician Trainee at Walgreen's Pharmacy, Remedi Senior Care Pharmacy
Kenechukwu EzikeKenechukwu Ezike
Staff Pharmacist at Walgreen's PharmacyStaff Pharmacist at Walgreen's Pharmacy
Ghinna FaresGhinna Fares
Pharmacy Technician at Walgreen's PharmacyPharmacy Technician at Walgreen's Pharmacy