Summary
Overview
Work History
Education
Skills
Websites
Military Service
Accomplishments
Certification
References
Timeline
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YVONNE SWINDEL LESLIE

YVONNE SWINDEL LESLIE

Fort Worth,TX

Summary

Dynamic Network Field Technician with AT&T, skilled in network troubleshooting and customer service. Proven track record in quality data collection and adherence to safety protocols. Adept at interpreting meter readings and enhancing client satisfaction through effective communication and teamwork. Committed to delivering high-quality service and solutions in fast-paced environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Network Field Technician

AT&T
DFW, TX
03.2023 - Current
  • Installation and repair of commercial and residential services.
  • Key skills include customer service, communication, ergonomic efficiency, adherence to safety protocols, teamwork, and self-management of tools, equipment, and supplies in a company vehicle.
  • Consult with clients to understand their preferences and educate them on managing their new services.
  • Interpret meter readings to identify and resolve issues.
  • Currently part of a team leading in quality field data collection.

Rideshare Operator

Uber
DFW, TX
05.2015 - 04.2025

Quality Technician

Flex-N-Gate
Grand Prairie, TX
12.2021 - 03.2023
  • Inspected interior door panels for General Motors.

Map Editor

Dallas Aerial Surveys
Addison, TX
03.2020 - 10.2020
  • Collaborated with ortho technicians, photogrammetrists, stereo compilers, LiDAR, and triangulation specialists.
  • Responsible for identifying and correcting flaws in the spatial analysis process while adhering to ASPRS Accuracy Standards before sending finalized 2D and 3D topographic and orthomosaic products to clients, always mindful of deadlines.
  • (Short stint due to COVID-19 restrictions)

Field Census Recruiter

U.S. Census Bureau
Arlington, TX
01.2020 - 03.2020
  • (Short stint due to COVID-19)

Education

Associate of Applied Science - Geographic Information Systems

Dallas Community College
Brookhaven
01.2021

Skills

  • GIS & Spatial Analysis
  • Network troubleshooting
  • Equipment maintenance
  • Meter reading interpretation
  • Field spatial analysis
  • Data collection
  • Safety compliance
  • Customer service
  • Technical documentation
  • Team collaboration
  • Service repair
  • Installation techniques
  • Database Management
  • MicroStation/AutoCAD
  • 3D Modeling
  • Critical thinking and problem solving
  • Attention to detail

Military Service

Moral-Welfare-Recreation Specialist, U.S. Texas Air National Guard, Honorably Discharged

Accomplishments

  • Pro Customer Badge (2024) – AT&T Expert Quest
  • Best of Winner (2021) – Living Magazine
  • Commitment to Excellence Award (2013) – Hilton Worldwide

Certification

  • Geographic Information Systems Technician Certificate

References

References available upon request.

Timeline

Network Field Technician

AT&T
03.2023 - Current

Quality Technician

Flex-N-Gate
12.2021 - 03.2023

Map Editor

Dallas Aerial Surveys
03.2020 - 10.2020

Field Census Recruiter

U.S. Census Bureau
01.2020 - 03.2020

Rideshare Operator

Uber
05.2015 - 04.2025

Associate of Applied Science - Geographic Information Systems

Dallas Community College

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YVONNE SWINDEL LESLIE