Summary
Overview
Work History
Education
Skills
Certification
Languages
Previous Positions
Timeline
Generic

Yvonne Tawfik-Mestre

Davie,FL

Summary

Energetic and equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting staff and customers and identifying opportunities for improvement.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Office Manager

Blessed Sacrament Catholic Parish
Oakland Park, FL
10.2013 - Current
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Provided administrative support to management team including preparing reports.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Reviewed contracts for accuracy.
  • Provided training to volunteers on office policies and procedures.
  • Managed office inventory and placed new supply orders.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Reviewed files and records to obtain information and respond to requests.
  • Used judgment and initiative in handling confidential matters and requests.
  • Coded and entered daily invoices with in-house accounting software.
  • Managed office budget to handle inventory, postage and vendor services.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Interpreted and communicated work procedures and company policies to staff.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Evaluated individual and team business performance and identified opportunities for improvement.

Education

Bachelor of Science - Business Administration

Nova University
Davie

Skills

  • Team Supervision
  • Compliance Monitoring
  • Office Management
  • Expense Reporting
  • Data Entry
  • Billing
  • Customer Service
  • Customer Relations
  • Bookkeeping
  • Employee Supervision
  • Inventory Control
  • Organizational Skills
  • Payroll Processing
  • Budgetary Planning
  • Mail handling
  • Contract Negotiations
  • Information Protection
  • Account Reconciliation

Certification

  • 4-40 CSR (waiting on license approval)
  • Previously held: Real Estate Sales Agent, Mortgage Broker, Health/Life Insurance

Languages

German
Professional

Previous Positions

  • United Health Group Resolution Support Specialist
  • Licensed Massage Therapist
  • Real Estate Sales Agent
  • State of Florida DBPR Investigator
  • State of Florida DOR Child Support Enforcement Case Worker

Timeline

Office Manager

Blessed Sacrament Catholic Parish
10.2013 - Current
  • 4-40 CSR (waiting on license approval)
  • Previously held: Real Estate Sales Agent, Mortgage Broker, Health/Life Insurance

Bachelor of Science - Business Administration

Nova University
Yvonne Tawfik-Mestre