Yvonne Tawfik-Mestre
Davie,FL
Summary
15+ years experience in managing the day-to-day operational functions of an office and customer service relations. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Demonstrated success in enhancing customer satisfaction with results-driven approach. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Manager
Blessed Sacrament Catholic Parish
10.2013 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Customer Service Resolution Specialist
United Health Care
08.2011 - 09.2013
- Served as an escalation point for challenging cases, helping resolve them quickly and effectively while preserving client relationships.
- Maintained thorough documentation of all customer interactions, streamlining follow-up processes and facilitating collaboration among team members.
- Provided personalized support to customers, ensuring their needs were thoroughly addressed.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Bachelor of Science - Business Administration
Nova Southeastern University
Davie, FLSkills
- Customer service
- Documentation and control
- Financial reporting
- Contract negotiations
- Regulatory compliance
- Office management
- Organizational skills
- Problem-solving abilities
- Multitasking Abilities
- Understanding customer needs
- Adaptability and flexibility
Certification
2-15 Florida Health and Life and Annuity (including variable contracts) Agent
4-40 Customer Service Representative
Notary
Languages
German
Timeline
Office Manager
Blessed Sacrament Catholic Parish
10.2013 - Current
Customer Service Resolution Specialist
United Health Care
08.2011 - 09.2013
2-15 Florida Health and Life and Annuity (including variable contracts) Agent
4-40 Customer Service Representative
Notary
Bachelor of Science - Business Administration
Nova Southeastern University
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