- Music
- Dancing
- Swimming
- Yoga
Yvonne Thomas
Brooklyn,NY
Summary
Diligent Administrative assistant with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.
Overview
31
31
years of professional experience
Work History
Administrative Assistant
German School Brooklyn
10.2020 - 06.2024
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Organized office events such as holiday parties or team-building activities, promoting positive company culture and boosting employee morale.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Front Desk Receptionist
Eastern Athletic Club
10.2017 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Enhanced guest experience by maintaining welcoming and organized reception area.
Assistant Manager
Emerald INC
05.2013 - 06.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
English Teacher
YBMSisa
08.2010 - 04.2013
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Assisted struggling students through targeted interventions, leading to increased academic success.
Front Desk Agent
Thompson Hotels
01.2008 - 06.2010
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Maintained clean and organized front desk areas to uphold polished company image.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
- Facilitated welcoming environment, greeting guests upon arrival.
- Developed quick reference guide for local attractions and dining, enriching guest experience.
Customer Greeter
Top Of The Rock Observation Deck - Rockefeller
05.2005 - 12.2007
- Participated in ongoing training sessions to continuously improve skills and stay current on industry trends.
- Maintained up-to-date knowledge on store policies, procedures, products, and services to provide accurate information to guests.
- Improved overall accessibility during peak hours by proactively managing accessible parking spaces designated for disabled individuals or families with young children.
- Promoted store loyalty programs, signing up new members and explaining benefits as needed.
Laboratory Technician
Vertex Pharmaceuticals
03.1993 - 06.2001
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
- Performed routine lab and department maintenance to keep area clean and orderly.
- Trained new associates in laboratory procedures and standards.
- Trained junior technicians on laboratory techniques and safety protocols, enhancing overall team proficiency.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Oversaw items in inventory and reordered before supplies diminished.
- Trained and supervised junior technicians in laboratory protocols.
Education
Associate of Arts - Liberal Arts
UMASS BOSTON
Boston, MA06.2007
Skills
- Microsoft Word
- Microsoft Excel
- Customer and client relations
- Filing
- Mail handling
- Back office operations
Interests
Timeline
Administrative Assistant
German School Brooklyn
10.2020 - 06.2024
Front Desk Receptionist
Eastern Athletic Club
10.2017 - 03.2020
Assistant Manager
Emerald INC
05.2013 - 06.2015
English Teacher
YBMSisa
08.2010 - 04.2013
Front Desk Agent
Thompson Hotels
01.2008 - 06.2010
Customer Greeter
Top Of The Rock Observation Deck - Rockefeller
05.2005 - 12.2007
Laboratory Technician
Vertex Pharmaceuticals
03.1993 - 06.2001
Associate of Arts - Liberal Arts
UMASS BOSTON
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