Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Yvonne Thomas

Park City
Yvonne Thomas

Summary

With a proven track record at Y and D Travel Agent, I excel in itinerary planning and building strong client relationships. Leveraging travel industry expertise and exceptional communication skills, I've significantly enhanced customer satisfaction and streamlined operations, demonstrating a unique blend of strategic and operational acumen in both travel and small business management.

Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.

Overview

23
years of professional experience

Work History

Y and D Travel Agent

Travel Agent
02.2022 - Current

Job overview

  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Streamlined booking processes for improved efficiency and reduced wait times for customers.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Organized group tours, coordinating logistics and accommodations to ensure a smooth experience for all participants.
  • Developed strong relationships with suppliers, securing exclusive deals and discounts for clients.

Giggly Bear's Childcare

Owner of Giggly Bears Childcare
09.2001 - Current

Job overview

  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.

Education

Star Spencer
Spencer, OK

High School Diploma
05-1985

University Overview

Skills

  • Itinerary planning
  • Travel industry expertise
  • High volume environments
  • Travel research
  • Travel arrangements
  • Relationship management
  • Social media
  • Hotel accommodations
  • Reservations management
  • Administrative tasks
  • Client relations
  • Team oversight
  • Client relationship building
  • Customer relations
  • Small business operations
  • Verbal and written communication
  • Client service
  • Operations management
  • Business management
  • Business planning
  • Strategic planning
  • Project estimating
  • Budget development

Timeline

Travel Agent
Y and D Travel Agent
02.2022 - Current
Owner of Giggly Bears Childcare
Giggly Bear's Childcare
09.2001 - Current
Star Spencer
High School Diploma
Yvonne Thomas