Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yvonne Trescastro

St. Marys,GA

Summary

Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

Iesco-miami
10.2003 - 01.2021

Customer assistance with incoming and outgoing orders; shipping and account updates including loading containers for clients in Panama and South America.

International Customer Service Agent

IESCO
10.2003 - 01.2021
  • Enhanced customer satisfaction by effectively resolving international client issues and inquiries.
  • Collaborated with team members to ensure smooth workflow and high-quality customer service delivery.
  • Developed rapport with customers, leading to increased trust and long-term business relationships.
  • Provided support to sales teams by addressing product-related questions from international clients.
  • Managed a high volume of inbound calls, maintaining professionalism and accuracy under pressure.
  • Trained new hires on company policies, procedures, and tools for effective international customer service.
  • Maintained accurate records of all customer interactions, ensuring timely follow-up when necessary.
  • Proactively identified potential problems or challenges in order to provide proactive solutions for clients.
  • Handled complex cases with diplomacy, demonstrating excellent problem-solving skills while adhering to company guidelines.
  • Negotiated language barriers through effective use of translation resources and cultural knowledge.
  • Reduced response times by efficiently prioritizing tasks and organizing workload according to urgency levels.
  • Maintained comprehensive knowledge of products/services offered by the company, enabling swift resolution of client queries.
  • Liaised between departments as needed, facilitating seamless communication for improved issue resolution rates.
  • Supported account managers in servicing key accounts by providing prompt assistance with their needs.
  • Demonstrated flexibility in adapting to various time zones while assisting global clientele.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.
  • Managed timely and effective replacement of damaged or missing products.

Education

Associate of Science - Secretarial Studies And Office Administration

Siena Heights University
Adrian, MI
06.1971

High School Diploma -

Colegio Santo Domingo
Santo Domingo, Dominican Republic
06.1969

Skills

  • Consultative Sales
  • Data Entry
  • Data Collection
  • Complaint Resolution
  • International shipping
  • Loading containers for export
  • Process and follow up import orders

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Customer Service Representative

Iesco-miami
10.2003 - 01.2021

International Customer Service Agent

IESCO
10.2003 - 01.2021

Associate of Science - Secretarial Studies And Office Administration

Siena Heights University

High School Diploma -

Colegio Santo Domingo
Yvonne Trescastro