YVONNE TWI-YEBOAH
NEWARK, DE,DELAWARE
Summary
Detail-oriented graduate with experience in relationship management, customer service, sales, strong communication and inter-personal relationship-building skills. Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.
Overview
7
7
years of professional experience
Work History
UNIVERSAL RELATIONSHIP OFFICER
SOCIETE GENERALE GHANA
05.2021 - 08.2024
Increase sales by means of cross-selling, up-selling, add-on sales of the bank’s products and services. Three times winner, top 10 best sales staff for the year 2021, 2022 and 2023
• Proactively recommend products and services needed by customers to increase customer satisfaction and improve transaction profitability
• Provide excellent customer service to all clients.
• Assist Branch Manager in gathering market information to assist in its sales activities.
• Develop and manage portfolio of customers.
FRONT DESK OFFICER
PLATINUM EXECUTIVES
10.2018 - 04.2021
- General enquiries
- customer service,
- sales.
NATIONAL SERVICE PERSONEL
SOCIETE GENERALE GHANA
09.2017 - 09.2018
- Customer service
- KYC remediation
- Sales.
Education
Master of Science - BUSINESS ANALYTICS AND INFORMATION MANAGEMENT
UNIVERSITY OF DELAWARE
NEWARK, DE05.2026
Bachelor of Science - BANKING AND FINANCE
UNIVERSITY OF PROFESSIONAL STUDIES
ACCRA06.2017
Skills
● Superior attention to details
● Leadership Skills
● Business Development
● Credit analysis
● Market Research
● Sales and Marketing
● Risk Management
● Relationship Management
● Exceptional Presentation Skills
● Advanced Problem-Solving Abilities
● Microsoft Office Proficiencies
Timeline
UNIVERSAL RELATIONSHIP OFFICER
SOCIETE GENERALE GHANA
05.2021 - 08.2024
FRONT DESK OFFICER
PLATINUM EXECUTIVES
10.2018 - 04.2021
NATIONAL SERVICE PERSONEL
SOCIETE GENERALE GHANA
09.2017 - 09.2018
Master of Science - BUSINESS ANALYTICS AND INFORMATION MANAGEMENT
UNIVERSITY OF DELAWARE
Bachelor of Science - BANKING AND FINANCE
UNIVERSITY OF PROFESSIONAL STUDIES
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