Yvonne Valencia
El Paso
Summary
Results-driven Research Analyst with expertise in market research, data analysis, and critical thinking. Proven ability to manage multiple projects while maintaining high standards of accuracy and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Freelance Research Analyst
Freelancer
El Paso
03.2018 - Current
- Managed multiple freelance projects simultaneously while meeting deadlines.
- Conducted thorough research to ensure content accuracy and relevance.
- Complete academic research surveys and studies through Prolific platform
- Provide thoughtful feedback to researchers on survey design, length, and experience
- Maintain high survey approval and completion rate demonstrating reliability
E-commerce Retailer
Self-employed
El Paso
05.2017 - Current
- Managed end-to-end online store operations, including sourcing, photographing, and listing 100+ items on Poshmark
- Conducted market research to identify customer preferences and trends.
- Resolved customer concerns and answered questions to promote positive guest experiences.
- Researched current trends in fashion retailing industry for marketing purposes.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained a 5-star customer service rating through proactive communication and fast shipping.
Customer Service Cashier
Ross Dress for Less
El Paso
05.2012 - 03.2018
- Processed customer transactions efficiently at the register.
- Assisted customers with product inquiries and store navigation.
- Maintained accurate cash drawer and balanced totals at shift end.
- Handled returns and exchanges following store policies.
- Ensured merchandise displays were organized and appealing to customers.
- Resolved customer complaints professionally and effectively to enhance satisfaction.
- Greeted customers and provided friendly customer service.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
Education
Associate of Arts - Biology
El Paso Community College
El Paso, TXBachelor of Science - Evolutionary Biology
The University of Texas At El Paso
El Paso, TXSkills
- Market research
- Data analysis
- User experience research
- Critical thinking
- Time management
- Customer complaint resolution
- Problem solving
- Attention to detail
- Data entry proficiency
Languages
English
Professional
Spanish
Professional
Timeline
Freelance Research Analyst
Freelancer
03.2018 - Current
E-commerce Retailer
Self-employed
05.2017 - Current
Customer Service Cashier
Ross Dress for Less
05.2012 - 03.2018
Associate of Arts - Biology
El Paso Community College
Bachelor of Science - Evolutionary Biology
The University of Texas At El Paso