Yvonne Vega
Culver City,CA
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Successful at excelling in fast-paced, competitive environments. Good sales and customer service abilities paired with determination to gain in-depth knowledge of products and services. Proficient in updating accounts, processing transactions and coordinating records.
Overview
10
10
years of professional experience
Work History
Operations Supervisor
First Citizens Bank
09.2021 - Current
- Improve operational efficiency by streamlining processes and implementing time-saving strategies.
- Manage daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhance team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Optimize resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Apply structured sales process through the knowledge of retail banking products, services, and financial literacy.
- Comply with all regulations, bank policies, procedures, to help manage risk related to credit, operational, regulatory, and legal aspects of personal interactions, and financial exposures.
Dispatch Supervisor
Dyrect
04.2019 - 09.2021
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Enhanced team productivity by providing ongoing training and support to dispatch staff.
- Reduced response times with effective allocation of resources and prioritization of tasks.
- Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
Lead Hostess
Tatsu Ramen
08.2014 - 11.2019
- Enhanced guest experience by efficiently managing reservations and seating arrangements.
- Streamlined the check-in process for faster service, resulting in increased customer satisfaction.
- Collaborated with servers and kitchen staff to optimize table turnover rates and overall restaurant efficiency.
- Developed strong rapport with guests, leading to a high rate of return visits and positive reviews.
Education
Bachelor of Science - Film And Journalism
Mount Saint Mary's University
Los Angeles, CA05.2016
Skills
- Staff Supervision
- Operations Management
- Performance monitoring
- Quality Assurance
- Financial Administration
- Microsoft Office
- Regulatory Compliance
- Cross-Selling and Partner Referrals
- Consumer Banking
- Upselling strategies
- Guest Relations
Languages
Spanish
Professional Working
Timeline
Operations Supervisor
First Citizens Bank
09.2021 - Current
Dispatch Supervisor
Dyrect
04.2019 - 09.2021
Lead Hostess
Tatsu Ramen
08.2014 - 11.2019
Bachelor of Science - Film And Journalism
Mount Saint Mary's University
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