Yvonne Ward
Conroe,,TX
Summary
Dynamic professional experienced in fast-paced environments with a proven track record at Wells Fargo Bank, N.A. and Caliber Home Loans. Recognized for exceptional attention to detail and strong organizational skills, which consistently enhance workflow efficiency and client satisfaction. Demonstrates expertise in financial document review and reliably meets processing timelines while adapting to evolving challenges.
Overview
25
25
years of professional experience
Work History
Substitute Teacher, K-5
Conroe ISD
Conroe, TX
12.2022 - Current
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Provided notes and reports on school day activities to primary teacher.
- Maintained student attendance and assignment records to prevent lapses during teacher absences.
- Supervised students during recess, break times and dismissal periods to prevent injuries and fights.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
Mortgage Loan Processor
Caliber Home Loans
Seattle, WA
08.2020 - 08.2022
- Oversaw daily pipeline of over 50 loans.
- Delivered comprehensive loan submissions to underwriting department for approval assessments.
- Handled customer inquiries and transactions both face-to-face and over the phone.
- Assisted top-performing loan officers.
- Assembled comprehensive loan submission packages.
- Managed conditions sent from underwriting departments.
- Ensured strict confidentiality of all received information.
- Evaluated financial statements and contacted institutions and customers to clarify details.
- Collaborated with third-party vendors to resolve loan closing conditions.
- Verified credit histories, personal references, and employment details.
- Compiled property appraisals, surveys, and tax records to maintain accurate mortgage loan documentation.
- Researched discrepancies in documentation received from applicants or third parties.
- Evaluated loan applications ensuring accuracy of borrower details.
- Verified approvals align with federal and financial institution guidelines.
- Partnered with underwriters for the resolution of loan application inconsistencies.
Mortgage Loan Processor
Wells Fargo Bank, N.A.
Seattle, WA
02.2013 - 08.2020
- Prepared comprehensive loan submission files.
- Submitted comprehensive loan packages to underwriting department for decision-making process.
- Managed conditions sent from underwriting departments.
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
- Coordinated loan application stages to optimize workflow efficiency.
- Maintained consistent communication with customers during all stages from origination to closing.
- Coordinated communication among loan officers, underwriters, and clients to meet processing timelines.
- Reviewed financial documents to ensure accuracy and compliance.
- Determined borrower qualification through evaluation of their income and debt levels.
- Coordinated effectively with third-party providers to resolve closure requirements.
- Verified credit histories, personal references and employment records.
- Processed loan documents and ensured compliance with federal regulations.
- Checked and validated documentation in loan applications ensuring accuracy.
- Compiled property valuation reports, legal surveys and tax records for mortgage documentation.
Branch Service Manager
Wells Fargo Bank, N.A.
Seattle, WA And Palo Alto, CA
06.2004 - 02.2013
- Fostered a supportive environment that minimized employee turnover.
- Created employee work schedules to keep shifts properly staffed.
- Provided support by assuming critical responsibilities in times of staffing shortages.
- Supported audit readiness efforts for the district.
- Used essential metrics to analyze employee performance effectively.
- Maintained composure and professionalism in high-pressure scenarios.
- Coached staff on strategies to enhance performance and improve customer relations.
- Recruited and trained new employees to meet job requirements.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Balanced cash vault and conducted audits.
- Addressed customer concerns efficiently to ensure swift resolution.
- Followed established protocols to promote customer retention.
- Facilitated team meetings focusing on business result reviews.
- Assigned tasks to team members, establishing priorities and objectives.
Lead Bank Teller
Wells Fargo Bank, N.A.
Palo Alto, CA
03.2000 - 06.2004
- Assisted customers with professional service throughout each transaction.
- Handled transactions with precision, covering deposits, withdrawals, and loan payments.
- Executed cash transactions efficiently and maintained accurate drawer counts.
- Prepared official checks for customer and internal bank needs.
- Managed teller schedules to maintain optimal staffing during high-traffic periods.
- Supported teller operations by ensuring seamless transaction management.
- Daily inventories of cash, drafts, and checks were received and counted.
- Established customer identity prior to transaction processing.
- Balanced ATM machines, including loading of cash in accordance with bank's replenishment schedule.
- Identified opportunities to cross-sell products such as savings accounts or credit cards to customers.
- Performed fraud detection duties by recognizing suspicious activity in customer accounts.
Education
Bachelor of Science - Criminal Justice
San Jose State University
San Jose, CASkills
- Meticulous Attention to Detail
- Strong Organizational Skills
- Teamwork
- Strong Ethical Standards
- Trustworthy Performance
- Flexibility in Changing Environments
- Proficient in Task Management
- Financial Document Review
- Customer Relationship Management
- Time Management
- Dedicated work ethic
- Thoroughness in Review
Timeline
Substitute Teacher, K-5
Conroe ISD
12.2022 - Current
Mortgage Loan Processor
Caliber Home Loans
08.2020 - 08.2022
Mortgage Loan Processor
Wells Fargo Bank, N.A.
02.2013 - 08.2020
Branch Service Manager
Wells Fargo Bank, N.A.
06.2004 - 02.2013
Lead Bank Teller
Wells Fargo Bank, N.A.
03.2000 - 06.2004
Bachelor of Science - Criminal Justice
San Jose State University
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