Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yvonne Webber

Jerome,ID

Summary

Proven administrative professional with a track record of streamlining operations and enhancing efficiency at Benson Dental. Skilled in office administration and patient scheduling, demonstrating exceptional attention to detail and a strong willingness to learn. Achieved significant improvements in workflow processes, leveraging technological savvy and customer service excellence to exceed employer expectations.

Overview

9
9
years of professional experience

Work History

Admin

Benson Dental
09.2019 - Current
  • Responded promptly to customer complaints in a professional manner.
  • Monitored emails, sorted mail and distributed correspondence accordingly.
  • Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
  • Provided technical assistance with computer hardware and software issues when needed.
  • Performed data entry tasks into computer databases from paper documents.
  • Answered incoming calls and responded to customer inquiries.
  • Designed forms and templates to streamline workflow processes within organization.
  • Ensured that all paperwork was completed accurately on all customer accounts.
  • Provided general administrative support to staff members.
  • Maintained filing system for important documents such as contracts and invoices.
  • Managed office supplies inventory and placed orders when necessary.
  • Compiled data for each end of day, end of month, and end of year reports.
  • Answered telephones to take messages or redirect calls to appropriate colleagues.
  • Coordinated with IT department to resolve technical issues and maintain computer systems.
  • Coordinated scheduling and logistics for staff meetings.
  • Followed up with customer accounts to resolve unpaid or past due accounts.
  • Managed day-to-day office operations, ensuring efficient workflow.
  • Assisted in the recruitment process, posting job ads, organizing interviews, and onboarding new hires.
  • Identified needs of customers promptly and efficiently.
  • Processed patient payments by card cash and check
  • Set up patient appointments allowing enough time for what it was that the patient was needing
  • Coordinated daily and weekly schedules and monthly calendar obligations
  • Processed financial documents including contracts, expense reports and invoices
  • Managed and adjusted personnel scheduling for staff
  • Set up and maintained physical and electronic filing systems
  • Contacted customers via phone and email to confirm appointments and follow up with recalls that were yet to be scheduled
  • Helped clean and sanitize rooms as patients would leave to keep the doctor as well as the hygienist on schedule
  • Set up payment plan contracts as well as automatic monthly payment on those contracts.

Removables Dept.

Precision Dental Lab
03.2019 - 09.2019
  • Pour, trim, and articulate teeth models to give doctors the best finished product for their patients.
  • Create occlusal rims for doctors to get an accurate bite from their patients. Reline patients dentures so they have the best most accurate fit
  • Repair broken dentures and partials for patients. Add on needed teeth to partials that patients are having extracted.
  • Speak with doctors to ensure we are doing the best possible steps for a patient going through the process of having a removable denture.
  • Create bleach trays, essix, and suck down retainers for patients

Admin

Mark W. Wright DDS
12.2017 - 03.2019
  • Processed patient payments by card cash and check
  • Set up patient appointments allowing enough time for what it was that the patient was needing
  • Tracked and submitted employee time sheets to accounting department for payroll processing Coordinated daily and weekly schedules and monthly calendar obligations
  • Processed financial documents including contracts, expense reports and invoices Managed and adjusted personnel scheduling for staff
  • Set up and maintained physical and electronic filing systems
  • Maintained attendance records, taking note of staff vacation time, sick days and personal days Guided administrative and professional staff through computer and software problems
  • Contacted customers via phone and email to confirm appointments and follow up with recalls that were yet to be scheduled
  • Helped clean and sanitize rooms as patients would leave to keep the doctor as well as the hygienist on schedule
  • Monitored patients during iv sedation procedures by keeping track of all vitals as well as the amount of each medication that was administered
  • Set up payment plan contracts as well as automatic monthly payment on those contracts

Receiving Clerk

Seastrom Manufacturing Co
04.2017 - 12.2017
  • Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading
  • Optimized shipping and receiving strategies with cost-effective methods, carriers and routes Directed materials routing by preparing accurate shipping orders and bills of lading
  • Organized storage areas to maximize efficiency of materials movements and minimize labor required
  • Performed inspections of shipment contents, verifying accuracy against invoices and manifests
  • Rectified problems such as damages and shortages by collaborating directly with vendor representatives
  • Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues
  • Checked the accuracy of cargo manifests Prepared shipments for postage through careful packing, sealing and labeling of materials Determined best shipping method for materials, considering shipping procedures, routes and rates
  • Coordinated with carrier representatives to arrange and issue instructions for shipping and delivery of materials
  • Operated lift and hand trucks to transfer materials to and from target areas

Assistant Store Manager

Boot Barn
08.2015 - 03.2017
  • Encouraged professional growth and talent development in associates to increase performance in all areas
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • Partnered with associates and store manager to develop and implement merchandising plans to guarantee profitability on weekly basis
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team
  • Trained employees in inventory practices, POS systems and product knowledge, contributing to increase in customer satisfaction ratings
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions
  • Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
  • Assessed, optimized and elevated operations to target current and expected demands
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance
  • Conducted bi-weekly performance reviews to organize training and development for staff Achieved daily, weekly, and monthly sales, budget and other targeted goals
  • Promoted and supported strong relationships with local community organizations in surrounding area
  • Coached and developed store associates through formal and informal interactions
  • Processed credit and debit card payments and returned proper change for cash purchases
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store
  • Mentored team on effective upselling and cross-selling techniques
  • Ensured proper organization of store
  • Responded to customer complaints and answered questions quickly
  • Opened and closed store accurately effectively and in a timely manner
  • Set up and delivered daily deposits to the bank

Education

High School Diploma -

Wendell High School
Wendell
05.2010

Skills

  • Documentation and reporting
  • Materials transport
  • Shipping and receiving
  • Insurance billing
  • Patient scheduling
  • Dental staff support
  • Knowledge of dental terminology
  • Understanding of dental insurance
  • Technologically savvy
  • Data entry
  • Scheduling
  • Multi-line telephone skills
  • Efficient and accurate
  • Willingness to learn
  • Fork lift driving experience
  • CPR and first aid certified
  • Customer Service
  • Attention to Detail
  • Office Administration
  • Goal Setting

Timeline

Admin

Benson Dental
09.2019 - Current

Removables Dept.

Precision Dental Lab
03.2019 - 09.2019

Admin

Mark W. Wright DDS
12.2017 - 03.2019

Receiving Clerk

Seastrom Manufacturing Co
04.2017 - 12.2017

Assistant Store Manager

Boot Barn
08.2015 - 03.2017

High School Diploma -

Wendell High School

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