Empathetic and caring individual seeking to secure a position utilizing my professional experience, education and abilities to improve the lives of others.
Overview
22
22
years of professional experience
Work History
Morning Key Holder
Yankee Candle
Gainesville, FL
09.2022 - Current
Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures.
Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Managed customer needs and delegated tasks to employees for optimal coverage.
Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Created financial reports and documentation for review by store management staff.
Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
Streamlined opening and closing procedures as integral member of store staff.
Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
Trained team members in successful strategies to meet operational and sales targets.
Submitted reports to senior management to aid in business decision-making and planning.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Educated staff on strategies for handling difficult customers and challenging situations.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Examined incoming inventory, merchandised shelves and prevented shrinkage.
Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Mentored new sales associates to contribute to store's positive culture.
Researched issues to obtain appropriate answers to customer inquiries.
Returned change and currency and processed debit and credit card payments with 100 % accuracy rate.
United States Soccer Federation
06.2014 - Current
FHSAA certified Rank II official
Officiate soccer matches to maintain standards of play and ensure that games rules are of observed and fair play
Inspect game equipment and examine players in order to ensure compliance with event and safety regulations
Report to regulating organizations regarding sporting activities, complaints made, and actions taken or needed such as disciplinary actions during a soccer match
Confer with other officials, coaches, players, assignors and other sporting officials in order to provide information, coordinate activities and discuss problems
Teach and explain the laws and regulations governing soccer
Verify credentials of coaches and players and make other qualifying determinations
Compile scores and other records
Keep abreast of changing laws of the game of soccer.
Florida High School Referee
Alachua County School Board
Gainesville, FL
10.2022 - Current
Maintained discipline, fair play, courtesy, self control and congenial relations with coaches, players and spectators during sporting events.
Verified scoring calculations to declare and announce competition winners.
Blew whistle to start each play period, indicate fouls and direct attention of players.
Judged performances in sporting competitions to award points, impose scoring penalties and determine results.
Conducted safety briefings to players and coaches to discuss game rules and regulations.
Addressed rule infractions or complaints by participants to assess any necessary penalties.
Examined equipment for proper functionality and promoted safe playing conditions.
Conferred with other sporting officials, coaches, players and facility managers to provide information, coordinate activities and discuss problems.
Promoted good sportsmanship among players.
Explained and taught regulations and rules to players and coaches.
Communicated with fans, coaches, players and other umpires.
Inspected sporting equipment for compliance with safety and event regulations.
Consulted with officiating team to discuss violations and play problems, coordinate responses and implement resolutions.
Verified accuracy of score calculations before winners were announced.
Monitored play times and elapsed time during particular events, stopping clocks to meet regulatory requirements.
Notified players, coaches and officiating team of rule infractions and relevant penalties.
Educated athletes, coaches and fellow officials about game rules and regulations.
I9 Sports Soccer Referee
I9 Sports Soccer Program, Gainesville, Florida
Gainesville , Florida
12.2021 - Current
Is responsible for: Supervises clients’ therapeutic and recreational activities, monitors client break periods and movement, including intervening to control or channel inappropriate behaviors, making rounds, taking census counts, etc
May present chemical dependency education and life skills classes to assist clients with basic education on these topics
Performs variety of related office and technical duties as necessary such as answering telephones, relaying messages, responding to inquiries regarding program services and policies, filing, photocopying and faxing documents, planning special events, assembling intake packets, participating in client activities to promote socialization, overseeing client telephone calls, etc
Maintains and updates client records, including recording clinical hours, therapeutic treatments, activity or group participation, job readiness progress, and so forth; in accordance with all local, state and federal contractual requirements., certified Grade 8 Soccer Official
Examined equipment for proper functionality and promoted safe playing conditions.
Addressed rule infractions or complaints by participants to assess any necessary penalties.
Blew whistle to start each play period, indicate fouls and direct attention of players.
Conferred with other sporting officials, coaches, players and facility managers to provide information, coordinate activities and discuss problems.
Judged performances in sporting competitions to award points, impose scoring penalties and determine results.
Maintained discipline, fair play, courtesy, self control and congenial relations with coaches, players and spectators during sporting events.
Officiated at sporting events, games or competitions to maintain standards of play and verify observed game rules.
Conducted safety briefings to players and coaches to discuss game rules and regulations.
Promoted good sportsmanship among players.
Explained and taught regulations and rules to players and coaches.
Communicated with fans, coaches, players and other umpires.
Inspected sporting equipment for compliance with safety and event regulations.
Consulted with officiating team to discuss violations and play problems, coordinate responses and implement resolutions.
Verified accuracy of score calculations before winners were announced.
Collected daily reports for improved efficiency during games.
Monitored play times and elapsed time during particular events, stopping clocks to meet regulatory requirements.
Notified players, coaches and officiating team of rule infractions and relevant penalties.
Assessed players and equipment to verify conformance to event rules and safety standards.
Educated athletes, coaches and fellow officials about game rules and regulations.
Child and Youth Program Assistant
Child Development Center, Of the Army
Ft. Rucker, Alabama
01.2020 - Current
Maintains control of and accounts for whereabouts and safety of children
Assisted in providing and leading activities designed to nurture and educate children and youth
Tier One NACI final approval with Childcare check CNACI since 3/20/20.
Counselor Assistant
Gateway Foundation LLC
Chicago, IL
06.2020 - 03.2021
Donation Attendant
America’s Thrift Store
Dothan, AL
08.2018 - 11.2019
Interact with donors to accept and process donations at trailer sites
Ability to build safe and efficient trailer loads of donations according to company operational standards
Help sustain and maintain donation trailer site and donation boxes for donation collections
Maintain clean and orderly donation sites based on company operational standards
Work safely and efficiently in loading and unloading trailers and donation boxes
Possess the ability to regularly work in the heat, the cold and in wet weather conditions
Provide outstanding customer service to all donors and customers
Communicate an awareness of our mission and goals to our donors and customers
Maintain relationships with donors, site owners, and the general public
Detox Counselor
Recovery LLC
Union Springs, AL
02.2019 - 06.2019
To find further treatment facilities for the drug addict when they are finished with the seven day detox.
Bartender
Dothan Country Club
Dothan, AL
06.2017 - 03.2018
Provide fast, friendly and professional service to all members and guests as well as servers
Set up special events, weddings and member planned parties as well as portable and satellite bars
Consistently keep bar and work areas clean and sanitary in compliance with bar standards and local, state and federal laws
Demonstrated the ability to multi-task at a fast pace while dealing with various situations and members in a friendly and timely manner
Administrative Assistant
Southeastern Performance Apparel Dothan
01.2016 - 12.2016
Ability to understand customers and their needs
Developed a warm and helpful approach with customers on the phone
Having the knowledge and ability to explain the benefits of SEPA products and services as well as policies and procedure in a way that come across as helpful and caring
Be able to discuss styles, fabrics, and fittings
Proficient with our on line order system
Open working relationships with my co workers in a very fast paced office for better flow of information
Work independently but get help when needed
Phenomenal organizational skills to find information quickly while on phone with customers taking group orders for various performance groups.
Head Academy Coach
United States Soccer Federation Official
Gainesville, FL
06.2014 - 07.2015
National "F" License
Counsel players on academic, athletic and personal issues
Explain and enforce safety rules and regulations
Plan, organize and conduct training sessions to develop general fitness and specific soccer skills
Adjust coaching techniques based on strengths and weaknesses of players
Keep abreast of changing laws, techniques, technologies and philosophies relevant to soccer
Instruct and coach individuals and groups in the fundamentals of soccer, direction, encouragement, motivation, and nutritional advice specifically ages three to ten years of age.
Domestic Violence Advocate
Lake City, FL
08.2010 - 04.2011
Assisted victims in knowing their rights about obtaining an Order of Protection and what to do when the order is violated
Provided referrals to victims for counseling, support groups and financial assistance to better support the victim
Assisted with educating and facilitating community Domestic Violence programs to provide a more complete implementation of the Domestic Violence Protocol
Responsible for special projects such as development of training programs and presentations to law enforcement agencies, community agencies and community groups to inform about domestic violence problems and how to deal with them.
Classification Officer
Florida, Corrections
Jasper, FL
11.2008 - 07.2010
Audited inmate files to verify court documentation accuracy and criminal background before inputting the data
Gained an awareness of policy and procedure updates related to Florida statutes and DOC policy and procedure
Tactfully communicated information concerning inmates with their families
Completed multiple daily, weekly and monthly tasks for auditing.
Academic Teacher
Florida, Corrections
Raiford, FL
12.2006 - 11.2008
Taught inmates on various educational subjects, which led to 30% of participants obtaining their GED
Effectively worked with little to no supervision
Updated educational rosters and grade levels tracking purposes.
Financial Counselor
Shands Women's Health Group
Gainesville, Fl
- 12.2006
Verified third party commercial insurance and Medicaid
Set up and maintained patient payment plans, verified eligibility for services and obtained authorization for necessary procedures
Effectively executed a multi-line phone system, scheduled and cancelled
Appointments, sent patient referrals to necessary clinics, checked in and out patients for care, carried out all necessary office duties as needed when requested by supervisors and peers, and provided needed support for my coworkers.
Education
Bachelor of Arts - Sociology in Sociology
University of Florida, Gainesville, FL
I currently play play soccer in a female adult league for the city of Dothan and I regularly officiate Alabama and Florida youth soccer as well as Alabama High School soccer
Skills
Teamwork and Collaboration
Problem Anticipation
Injury Prevention
Deductive Reasoning
Fair Gameplay Promotion
Handling Complaints
Regulatory Requirements
Performance Assessment
Game Rules and Regulations
Sporting Event Officiation
Critical Thinking
Equipment Inspection
Rule Instruction
Sport Performance
Reading Comprehension
First Aid
Daily Reports
Explaining and Enforcing Rules
Compliance Monitoring
Time Management
Conflict Resolution
Penalty Imposition
Sound Judgment
Regulation Enforcement
Results Determination
Call Dispute Handling
Verbal Communication
Active Learning
Social Perceptiveness
Recreational Sports
Office Administration
Accurate Recordkeeping
Control Crowd
Exceptional Team Communicator
Individual and Group Coaching
Interpersonal Communication Skills
Key Relationships
Score Calculation
Score Tracking
Management Skills
Match Officiating
Microsoft Excel
Safety Violation Deterrence
Microsoft Word
Eligibility Verification
Gameplay Management
Safety Procedures
Tournament Regulations
Situational Awareness
Task and Work Prioritization
Staff Leadership
Learning Strategies
Data Verification
Operation Monitoring
Database Software
Program Records Management
Weather Conditions Monitoring
Persuasive Negotiations
Policy Reinforcement
Reporting and Performance Analysis
Merchandise Promotion and Display
Flexible Work Schedule
Handling Complaints and Inquiries
Health and Safety Procedures
Scheduling and Time-Tracking
Financial Recordkeeping
Cash Handling and Reconciliation
Delegation and Supervision
Team Motivation
Computer Proficiency
Workflow Monitoring
Adobe Systems Adobe Fireworks
Safety and Security Enforcement
Team Meetings
Safety Awareness
Financial Document Review
Inventory Replenishment
Rewards Programs
Team Contribution
Cash Drawer Balancing
Strategic Business Initiatives
Managing Cash Register
POS Inventory System Operation
Judgment and Decision-Making
Managing Customer Needs
Effective Customer Communication
Employee Assignments
Speaking Clearly
Service-Orientation
Academic Standards
Student Ability Evaluation
Alcohol and Drug Prevention Programs
Academic Monitoring
Abuse Identification
Behavior Counseling
Educational Problem Identification
Conflict Management Education
Mental Health Referrals
Academic Assistance
Student Records Maintenance
Behavior Modification
Cognition Assessment
Self-Help Education
Job Search Instruction
Needs Determination
Academic Presentations
Course Counseling
Positive Reinforcement Strategies
Resource Prioritization
Instructional Strategies
Office Meetings
Academic Performance Evaluations
Ongoing Assessments
Career Guidance
Instructional Techniques
Social Skills
Differentiated Instruction
Federal Guidelines
Life Experiences Adjust Programs
Behavior Policy Enforcement
Vocational Training
Group Activities
Health Records Management
Note Organization
Requirement Documentation
Crisis Situations
Counseling Services
Motivational Interviewing
Individualized Treatment Plans
Therapeutic Exercise
Addiction Counseling
Facility Oversight
Support Networks
Family Therapy
Treatment Options
Mental Health Disorders
Individual and Group Counseling
Patient Health Information Access
Living Skills
Cognitive Behavioral Therapy
Clinical Documentation
Relationship Issues Management
Client Support
Life Skills Counseling
Individualized Counseling
Operations Management
Professional Development
Domestic Violence Prevention
Community Mental Health Programs
Providing Feedback
Client Care
Child Care
Treatment Recommendations
Development Activities
Shelter Arrangements
Clients Rights
Community Resource Information
Group Treatment
Creative Thinking
Problem Management
Professional Correspondence
Common Core Standards
Independent Living
Emergency Call Response
Behavioral Health Services
Case Records Review
Court Procedures
Creative Solutions
Case Planning and Management
Structural Family Therapy
Communications Strategies
Individual and Group Therapy
Community Involvement
Detailed Meeting Minutes
Therapeutic Counseling
Crisis Resolution
Best Practices and Standards
Relaxation Techniques
Community Resources
Client Service
Client Management
Security Procedures
Data Classification
Legal Standards
Corrective Action Planning
Inmate Interviews
Daily Logs
Rehabilitation Services
Court Protocols
Facility Security
Plan Interpretation
Caseload Management
Process Documentation
Court Hearings
Operation and Information Security
Progress Report Preparation
Information Protection
Customer Service
Guest Registration
Inquiry Response
Check in and Checkout Procedures
Data Gathering
Incoming Mail Sorting
Cash Drawer Reconciliation
Cash Register Operations
Infection Control Protocols
Managing Multiple Tasks
Paperwork Processing
Business Operations
Relationship Establishment
Operational Procedures
Appointment Confirmation
Billing and Payment Processing
Facilities Management Software
POS Transactions
Patient Rights
Timeline
Florida High School Referee - Alachua County School Board