Yvonne West
Hibbing,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Thrift Store Assistant
Veterans Thrift Store
Hibbing, MN
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Skilled at working independently and collaboratively in a team environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
Administrative Assistant
Mid Range Chemical Dependency Services
Hibbing, MN
01.2021 - 05.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Developed strategies to streamline and improve office procedures.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Developed and maintained courteous and effective working relationships.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Cultivated interpersonal skills by building positive relationships with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Identified issues, analyzed information and provided solutions to problems.
- Managed time efficiently in order to complete all tasks within deadlines.
Addictions Counselor Intern
Mid-Range Chemical Dependency Services
Hibbing, MN
01.2021 - 05.2023
- Fostered communication and friendship among group members through team-building activities.
- Proposed creative team activities such as songs, dances and performance activities.
- Maintained up-to-date clinical documentation via electronic recordkeeping systems.
- Performed 880 hours of supervised group and individual counseling sessions.
- Conducted client consultations and collaborated with other agency professionals to discuss courses of treatment.
- Reviewed case files to better assess client needs and proper course of treatment.
- Used Procentive to implement client cases into system and provided updates whenever required.
- Maintained high level of patient confidentiality to comply with all federal and company regulations.
- Counseled clients to help understand and overcome personal, social and behavioral problems.
- Implemented specific interventions to decrease behavior excesses and increase behavioral deficits.
- Observed over 100 individuals and groups to assess, evaluate and predict behaviors.
- Encouraged participants to open up and share thoughts at group counseling sessions.
- Applied variety of psychological methods and techniques in screening, assessment and evaluation of clients.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Adapted counseling techniques to best suit individual needs of each client.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Listened to clients' concerns and provided encouragement and support.
- Designed safe and supportive environment for clients to discuss issues.
- Assisted clients in exploring feelings and understanding behaviors.
- Developed treatment plans to help clients build self-confidence and resilience.
- Facilitated group counseling sessions to support and encourage client growth.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Provided education on mental health topics and resources to clients.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Supported individuals dealing with mental health and emotional issues.
- Supervised meetings with family members to help create support system for clients.
- Educated clients on dangers of substance abuse and prevention techniques.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Organized clinical interventions and treatment plans for patients suffering from chronic pain disorders.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
- Excellent communication skills, both verbal and written.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Developed and maintained courteous and effective working relationships.
Range Parents Facilitator
Lutheran Social Services Of MN
Hibbing, MN
03.2018 - 06.2023
- Maintained current knowledge of personnel strengths, completed training and tactical knowledge to effectively coordinate strategic and tactical plans.
- Managed accurate and efficient unit paperwork and current personnel files.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Education
Associate of Arts - Human Services
Minnesota North College
Virginia, MN05.2023
Associate of Arts - Addiction Studies
Minnesota North College
Virginia, MN05.2023
Skills
- Manage Schedules
- Planning and Coordination
- Attention to Detail
- Teamwork and Collaboration
- Clerical Support
- Problem-Solving
- Written Communication
- Self-Motivated
Timeline
Administrative Assistant
Mid Range Chemical Dependency Services
01.2021 - 05.2023
Addictions Counselor Intern
Mid-Range Chemical Dependency Services
01.2021 - 05.2023
Range Parents Facilitator
Lutheran Social Services Of MN
03.2018 - 06.2023
Associate of Arts - Human Services
Minnesota North College
Associate of Arts - Addiction Studies
Minnesota North College
Thrift Store Assistant
Veterans Thrift Store
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