Yvonne Westbrook
Boise,ID
Summary
Accomplished Warehouse Shipper at Western Power Sports, adept in warehouse safety and customer relations, significantly enhanced shipping efficiency and accuracy. Mentored teams for peak performance, leveraging skills in pallet jack handling and team building. Achieved notable improvements in order fulfillment and customer satisfaction, demonstrating reliability and a proactive approach to problem-solving.
Skilled Customer Service Professional with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership.
Overview
19
19
years of professional experience
Work History
Warehouse Shipper
Western Power Sports
02.2024 - Current
- Increased warehouse efficiency by streamlining shipping processes and implementing innovative solutions.
- Ensured timely deliveries for customer satisfaction by closely monitoring shipments and proactively addressing potential issues.
- Improved accuracy in order fulfillment through meticulous attention to detail when picking, packing, and labeling orders.
- Contributed to reducing product damage by properly packing items and securing them for transport.
Customer Service Lead
Food Lion
07.2023 - 01.2024
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Warehouse Worker
IES Temp Agency
10.2020 - 11.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Consistently lifted materials weighing as much as 70 pounds.
Kitchen Assistant
Nampa Unified School District
03.2020 - 09.2020
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Maintained strict compliance with food safety regulations, ensuring high-quality meals for patrons.
- Managed inventory for kitchen supplies, contributing to cost-effective operations.
- Completed daily USDA required paperwork, including daily deposit records and tickets, cash transaction log with receipts and refunds and transfer requests.
- Maintaining District charge policies, including prper notice to Families.
Senior Custodian
Fontana Unified School District
08.2005 - 02.2020
- Played a key role in emergency preparedness by participating in drills, maintaining knowledge of evacuation procedures, and ensuring all safety equipment was functional and accessible.
- Provided exceptional customer service to building occupants by addressing their questions or concerns in a professional and courteous manner.
- Maintained a well-organized supply inventory, ensuring availability of necessary cleaning products and tools for daily tasks.
- Contributed to a positive workplace atmosphere by maintaining open communication with colleagues and supervisors regarding ongoing tasks and potential issues.
- Collaborated with other custodial staff to complete large-scale cleaning projects efficiently and within deadlines.
- Consistently met strict deadlines for event setup and teardown, ensuring smooth operations in multi-purpose spaces.
- Upheld high standards for facility appearance by regularly performing detailed inspections of all areas, identifying any deficiencies and taking corrective action as needed.
Education
GED -
Department of Education
San Bernardino, CA09.2001
High School Diploma -
Hauptschule Moenchengladbach
Windberg, Germany09.1986
Skills
- Warehouse Safety
- Loading and unloading
- Workplace Cleanliness
- Order Picking
- Shipping and receiving
- Pallet Jack Handling
- Handheld scanner operation
- Reliability
- Customer Relations
- Team building
- Document Preparation
- Quality Control
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteHybridRemoteImportant To Me
Work-life balanceCompany CultureCareer advancementPaid time offWork from home optionPaid sick leavePersonal development programsLanguages
German
Bilingual or Proficient (C2)
Timeline
Warehouse Shipper
Western Power Sports
02.2024 - Current
Customer Service Lead
Food Lion
07.2023 - 01.2024
Warehouse Worker
IES Temp Agency
10.2020 - 11.2021
Kitchen Assistant
Nampa Unified School District
03.2020 - 09.2020
Senior Custodian
Fontana Unified School District
08.2005 - 02.2020
GED -
Department of Education
High School Diploma -
Hauptschule Moenchengladbach
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